Zamboni Posted October 31, 2009 Share Posted October 31, 2009 Hi, my VX450 died after 20 months (less than 2 years out of 5 year warranty) of operation. I requested a RMA after it failed the paperclip test. I got the reply email for RMA and everything. However I have a few questions regarding the process: Do I send in just the PSU or do I put it in its original package (along with all the cables and whatnot that came with it) and send it? Also do I need to include any misc. information beyond the RMA # on the postage label (eg. copy of receipt)? Lastly, I live in Canada and I was wondering how long it would take for the replacement to come back once the bad PSU arrives? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 2, 2009 Corsair Employees Share Posted November 2, 2009 Just send the PSU and if you do not have the BOX it came in just used some Bubble wrap to wrap it and then put it inside a BOX for snug fit and then in a bit bigger box with some more packing so it does not get damaged in shipping. And the average is 10-15 days for international RMA's. And our Customer Service will tell you if they need a copy of the Invoice other wise just send the PSU only. Link to comment Share on other sites More sharing options...
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