EvilNight Posted October 30, 2009 Share Posted October 30, 2009 I got today my new memory from purolator, but when im installing the new memory i got a blackscreen nothing want to boot up.... i replace my old memory and its boot up. ok let's see my old memory corsair twin2x-2x2048-6400c4 ( i have 2 kit of thoses ) everything work fine. i tryed my new memory with my actual mainboard xfx nforce 750i sli extreme and its stay at the blackscreen nothing boot i have an lcd and its wrote D0 mean init memory... i try with my old computer with the asus p5n-e sli and samething . i can't get my ram working fine :( im tired... can i have an rma. something i need help be sorry for my bad english but im doing my best ty... evil. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 30, 2009 Corsair Employees Share Posted October 30, 2009 With just the new modules one at a time please try and reset the MB BIOS with the CLRTC jumper then test the modules one at a time with the tested settings manually set with http://www.memtest.org to be sure one is not failing. Link to comment Share on other sites More sharing options...
EvilNight Posted October 30, 2009 Author Share Posted October 30, 2009 for the reset cmos already tryed , for 1 memory at the same times ill do it this afternoon. Link to comment Share on other sites More sharing options...
EvilNight Posted October 30, 2009 Author Share Posted October 30, 2009 Hi ramguy, test is done. i have try both ram, one by one, the first ive tryed doesnt work , wont bootup its stay at a blackscreen. i swap with the other stick and the computer bootup fine, i've doing the memtest around 30 mins on the stick working and everything pass fine... so one of my 2 stick are dead :( need help. Link to comment Share on other sites More sharing options...
EvilNight Posted October 31, 2009 Author Share Posted October 31, 2009 Okay i got my rma number, but i have a last question do you refund, the ship?? cause i dont know but my sitck are brandnew and i guess its in the warranty ? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 3, 2009 Corsair Employees Share Posted November 3, 2009 I am sorry but no, please see our warranty policy, if you still have concerns I would suggest you contact our customer service from the contact page. Link to comment Share on other sites More sharing options...
EvilNight Posted November 4, 2009 Author Share Posted November 4, 2009 humm ok so its mean if i get my new set u will ship 2 me dead again ill pay back again and again until im getting a right kit???? cause im really affraid now. about that. but anyway my package its send ive leave the tracking # to the support ticket. still not got any answer but anyway ill wait :( its will takes like 5-6 days open to arrive at ur address. ty ramguy Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 4, 2009 Corsair Employees Share Posted November 4, 2009 I doubt that, all of our modules are tested on a MB at their rated settings before they leave the factory, so if you get two sets with the same type of problem it would be some other cause and not the memory. Link to comment Share on other sites More sharing options...
EvilNight Posted November 4, 2009 Author Share Posted November 4, 2009 i hope. thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 4, 2009 Corsair Employees Share Posted November 4, 2009 NP Please let us know if you have any more questions! Link to comment Share on other sites More sharing options...
EvilNight Posted November 5, 2009 Author Share Posted November 5, 2009 for now no im waitin ur answer when ull get my package with my memory thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 5, 2009 Corsair Employees Share Posted November 5, 2009 I am sorry we can no longer check RMA status in Tech Support; please contact our customer service by email (rmaservice@corsairmemory.com) with your RMA# and ask them for the status! Link to comment Share on other sites More sharing options...
EvilNight Posted November 5, 2009 Author Share Posted November 5, 2009 i mean this incase #1182133 where ill know when u got my stuff and when its ready to ship a new set of memory to me?? cause i can't call you cause at last im french i can right/read in english but on the phone ... its another history hehe.. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 6, 2009 Corsair Employees Share Posted November 6, 2009 You can email our customer service at Rmaservice@corsairmemory.com and I do not think the memory is the problem, but when you get the new modules I would try what I suggested previously and if it still will not post I would check the MB and CPU based on what you posted. Link to comment Share on other sites More sharing options...
EvilNight Posted November 6, 2009 Author Share Posted November 6, 2009 hmm one of them wasnt never bootup my computer and the other one was perfect and ive able to run the memtest... and i forgot the same memory modules wasnt bootup too with my asus p5n-e sli mainboard i wouldnt do u job but, i guess one of my memory look dead. anyway ill wait when u got my modules at ur departement . ty Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 6, 2009 Corsair Employees Share Posted November 6, 2009 NP and if one works and one does not then I do agree we need to get them replaced, but let me know when you get the new modules. Link to comment Share on other sites More sharing options...
EvilNight Posted November 10, 2009 Author Share Posted November 10, 2009 its already sent to me?? cause i dont have any #tracking code,. and i dont have any news by u have recieved my memory sir! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 10, 2009 Corsair Employees Share Posted November 10, 2009 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “3” or send them an email (rmaservice@corsairmemory.com) with your RMA# and ask them for the status! Link to comment Share on other sites More sharing options...
EvilNight Posted November 20, 2009 Author Share Posted November 20, 2009 Hi sir ramguy, i recieved my package today and my memory are installed to my computer and it was booted at the first shot everything look allright ill see soon as possible if everything are relaly correct cause i will made a memtest to be sure :) thanks you great support, and helpfull. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 23, 2009 Corsair Employees Share Posted November 23, 2009 No problem and thank you for taking the time to let me know, please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
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