solaris54 Posted October 26, 2009 Share Posted October 26, 2009 My computer was running at idle when it all of a sudden it powered down. There was some electrical burning smell. No power light on the motherboard. Would not powerup again. Checked all connections. I did the paperclip test recommended here and on HardForum and the PSU did not do anything. So Im guessing that the PSU has failed. Is there any other troubleshooting that I can do? Thanks in advance Link to comment Share on other sites More sharing options...
FEAR6655 Posted October 26, 2009 Share Posted October 26, 2009 You've done all the troubleshooting you can do. Time for RMA. Link to comment Share on other sites More sharing options...
solaris54 Posted October 26, 2009 Author Share Posted October 26, 2009 So is that the final verdict? What is the procedure for the RMA? Link to comment Share on other sites More sharing options...
FEAR6655 Posted October 27, 2009 Share Posted October 27, 2009 http://corsair.com/warranty/rma_form.aspx Make sure to check the box: "I've already spoken to Technical Support and/or RAM Guy." Link to comment Share on other sites More sharing options...
solaris54 Posted October 27, 2009 Author Share Posted October 27, 2009 Yes thanks I already submitted the information. I had the same problem awhile back on a different system with the Corsair 620 but forgot the whole procedure involved. Thanks again for your help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 29, 2009 Corsair Employees Share Posted October 29, 2009 Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it. Link to comment Share on other sites More sharing options...
solaris54 Posted November 10, 2009 Author Share Posted November 10, 2009 Corsair you continue to amaze me!!! I just sent in the HX 1000 the end of Oct and already had a new one delivered today. Excellent service and turnaround. I will always buy Corsair Products because of this. The PSU works fine too. Now I do have one problem which Im not sure you could help me with. When I installed the PSU into my Lian Li V1200 Plus case today I couldnt find the PSU mount adapter that fits on the back. Im thinking I may have sent it with the old PSU. Is there anyway to see if it is with the bad PSU that I sent in?? If not does anyone know where I can get another one? Thanks again Corsair and RAM GUY Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 10, 2009 Corsair Employees Share Posted November 10, 2009 Unfortunately I do not have any way of tracking the returned product. You may want to contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to see if they can track it down. Link to comment Share on other sites More sharing options...
solaris54 Posted November 10, 2009 Author Share Posted November 10, 2009 I already ordered one with SilverPCs because I figured that it might be hard to find was only around 10.00 with shipping. Thanks again for the great service. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.