jmchiejr Posted October 22, 2009 Share Posted October 22, 2009 Besides the other struggles I have had regarding the fact that my RMA became lost in a black hole for a month, only extracted upon my own prodding, I am now having trouble getting a response regarding the RAM that should be on its way to me now. Case #1128618 RMA #1094715 Any information that can be provided is greatly appreciated. I honestly would have thought that on the 19th or 20th as a customer-friendly policy that tracking information would have been provided. Link to comment Share on other sites More sharing options...
jmchiejr Posted October 23, 2009 Author Share Posted October 23, 2009 Just received the following e-mail: from Tech Support Express <noreply_tsx@corsairmemory.com> to "jmchiejr@xxxx.xxx" <jmchiejr@xxxx.xxx> date Thu, Oct 22, 2009 at 9:10 PM subject Tech Support Express - Password Reminder mailed-by corsairmemory.com hide details 9:10 PM (1 hour ago) We have recieved a request to send your Corsair Tech Support Express Case Password to this email address. ---------------------------------- Case #: 1128618 Password: [removed] ---------------------------------- Thank you for using Corsair Tech Support Express! --------------------------------------------------- When I go to the tech support page and input the supplied case # and password, it starts to take me though the menu options to generate an RMA. I do not understand why I received this e-mail. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 23, 2009 Corsair Employees Share Posted October 23, 2009 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “3” or send them an email (rmaservice@corsairmemory.com) with your RMA# and ask them for the status! P.S. I have sent them a message and asked them to contact you, but the records show the RMA was never received, if you have tracking information showing it was then I would suggest you contact our customer service ASAP. Link to comment Share on other sites More sharing options...
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