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A few things wrong with my new case


sascwatch

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Just got my new corsair obsidian 800d case in today and quickly began to notice multiple things wrong with it.

 

1. There is a BIG scratch in the aluminum door on the hot-swap bay, stretching from top to bottom and went right through the protective plastic into the aluminum. This scratch is very visible.

 

2. It looks as if a hot spark flew onto my side panel window and burnt deep into it causing a small bubbled up spot right in the middle of the window, I tried cleaning it off to see if it was just glue or something on the outside but its embedded right into the plexi-glass.

 

3. I have been reading alot of posts on how easy the paint chips off, especially around the door panels. Well what do you know, I removed the case from the box and took the plastic bag off and without even opening the side panel, there was a pretty decent chunk of paint taken off at the top corner on the windowed side.

 

While I am not to worried about the chip of paint, I will fix that myself, the other 2 things look pretty ugly with all this new hardware.

 

Other than those 3 things this case is amazing, alot bigger than I had planed but it should house my new watercooling parts just fine once they all come in.

 

I have contacted RAMGUY about these defects and hopefully a replacement door and side panel/window can be ordered.

 

-will post pics tomorrow after work as I am to tired right now to find the camera.

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  • Corsair Employees
Please send an email to Ramguy@corsairmemory.com and put "800D" in the subject line. Give us a brief description of what needs to be replaced, and include your shipping and contact information. I am not exactly sure what the ETA is on replacement parts, but if you would like to get an accurate estimate, I would suggest contacting our Customer Service directly at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com.
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Just got my new corsair obsidian 800d case in today and quickly began to notice multiple things wrong with it.

 

1. There is a BIG scratch in the aluminum door on the hot-swap bay, stretching from top to bottom and went right through the protective plastic into the aluminum. This scratch is very visible.

 

2. It looks as if a hot spark flew onto my side panel window and burnt deep into it causing a small bubbled up spot right in the middle of the window, I tried cleaning it off to see if it was just glue or something on the outside but its embedded right into the plexi-glass.

 

3. I have been reading alot of posts on how easy the paint chips off, especially around the door panels. Well what do you know, I removed the case from the box and took the plastic bag off and without even opening the side panel, there was a pretty decent chunk of paint taken off at the top corner on the windowed side.

 

While I am not to worried about the chip of paint, I will fix that myself, the other 2 things look pretty ugly with all this new hardware.

 

Other than those 3 things this case is amazing, alot bigger than I had planed but it should house my new watercooling parts just fine once they all come in.

 

I have contacted RAMGUY about these defects and hopefully a replacement door and side panel/window can be ordered.

 

-will post pics tomorrow after work as I am to tired right now to find the camera.

 

Been there done that on number 3. My case had the same problem when I took it out of the box on both top corners. It is not difficult to touch up. I used Rust-Oleum Textured Black and it is a very good match. Make sure to check and make sure you have some clearance between the side and the top or you will have the same problem again. I had to use a file and remove a little metal at the top for clearance.

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ya, its really tight in the one top corner. I will file it down a bit and toss some paint on it. All of the other potential chipping spots look alright.

 

I don't think they took into consideration how thick the paint actually is when trimming/folding the edges of the side panels.

 

edit: did you receive my email i sent you ramguy? I sent it with the email address used for this account.

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  • 1 month later...
bump, as i have yet to hear anything from anybody regarding the problems. I did an express RMA thing but they are asking me to send my whole entire case in to get a few parts replaced. This is nearly impossible as my system has been installed and running in it for weeks now.
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  • Corsair Employees
Oh I see what is going on sorry about that I would suggest you call in and talk to our customer service by phone tomorrow after 9:AM Pacific Time and they should be able to sort that out! Sorry for the confusion. Please call at 510-657-8747 or 888-222-4346 Ext "3".
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