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BSOD and system halts at random - Wall of text


nevyn2

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Hi!

 

## General description ##

 

I just bought some new hardware and it is giving me a problem that i don't know what to do with. After the assembly and installation of an OS the computer hangs/freezez from time to time. I haven't found a single action that is causing this, it is totally random, i could be surfing the web, playing WoW etc. When it freezez it stops responding in any way, i can't even turn on Caps and i have to restart it with the reset/power button.

 

There is no articfacts on the screen or no BSOD and the audio totally dissappears (no stuttering left or anything). The freezez/hangs always occurs inside windows, as of yet it has never done this during the POST or boot of the OS

 

Nothing is or has been overclocked, i have not made any changes in the BIOS, most of the settings are on automatic.

 

Windows Vista Ultimate 64-bit SP1

Windows XP Pro 64-bit SP2

Windows XP Pro 32-bit SP3

 

## Detailed description of problem ##

 

I started of by installing Windows Vista Ultimate 64-bit SP1 and the installation was a success, no problems there. I then proceed with the first logon and 2-3 minutes after that the computer rebooted itself. On its way up after the POST it couldn't find the bootloader for Vista. I then did a number of re-installs with the same result. Finally there was a reboot when the system found the bootloader after the reboot. After this the system stopped

rebooting by itself and allowed me to stay in the system. The problem now is that the system starts to freezez/hangs at any given moment. This usually

happends after a few minutes so there was basically no time to install drivers and so forth. I managed to check the event viewer but couldn't find any

clues to these system halts.

 

I then tried installing Windows Vista Ultimate 64-bit SP1 on another HDD (Samsung SpinPoint 80GB SATA SP0812C) and i had some luck and the system didn't reboot the first time but the system halt is still present.

 

I then tried installing Windows XP Pro 32-bit SP3 and later the 64-bit version on the smaller HDD (Samsung SpinPoint 80GB SATA SP0812C) and here there

were no reboots after the first logon at all. The system halts is still present in both these OSs but not nearly as often as in Windows Vista. I am now

running Windows XP Pro 64-bit SP2 with all the drivers for the hardware installed and the system runs fine when it is actually running but the system

halts still occurs and some days it happends 5-10 times and other days i could be only one.

 

## What has been tried ##

 

- Ran MEMTEST86+ for 24h with no errors

- Ran HUTIL to check the Samsung spinPoint 500GB SATA disk, no errors

- Updated the BIOS to the latest version F5.

- Tried running the system with both Optimized defaults and fail-safe defaults.

- Ran all the test in 3Dmark06 to see if that could trigger any problems, went ok.

- Ran all the stress test in Everest Ultimate edition, went ok.

- Tried a different HDD, as i wrote earlier.

- Stressed the CPU with StressCPU from UBCD without any problem, ran it for about 30 min.

- I have tried the following different setups with the memory:

- Bank 1 and 2 - Dual channel mode with Unganged mode

- Bank 1 and 2 - Dual channel mode with Ganged mode

- Bank 1 and 3 - Single channel mode with Unganged mode

- Bank 1 and 3 - Single channel mode with Ganged mode

- Tested the RAM sticks on by one in singel channel mode and in both ganged/unganged mode

- Replaced the SATA cables to the HDD and DVD and tested them on the internal chipset controller and Gigabytes own SATA controller

- Disconnected the DVD

- Tried a PS2 keyboard

- Replaced the signal cable between the screen and graphics card.

- Tried a different wall jacket, although in the same room and none of the jackets is grounded but since my old system was plugged into the same wall

jacket with this very PSU i don't think that is the issue.

- The temps are around 40-45 for the system after a freeze when i reboot and check in the BIOS. I also felt the different HS and they do not feel all

that hot.

-Dissabling Cool n' Quiet.

 

 

## Log from Event viewer ##

 

These are the only logs that i think is related to these freezez/halts:

 

Windows Vista:

 

EventID 106

 

"Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected."

 

Windows XP Pro 64-bit SP2:

 

Source: WMIxWDM

Event ID: 106

 

Description:

 

Machine Check Event reported is a corrected error.

 

0000: 00000001 00000001 dde4c3f4 01ca2bb5

0010: 00000000 00000000 00000004 00000000

0020: 001d018b 94324c50 2b6eab00 00000001

0030: 00000000 00000000 00000000 00000000

0040: 00000000 00000000 00000000 00000000

0050: 00000000 00000000 00000000 00000000

0060: 00000000 00000000 00000000 00000000

 

These dissappeared when i changed connector on the motherboard for the front fan from SYS_FAN1 to PWR_FAN. I noticed that front fan was running 3-400 rpm slower than the rear fan so i changed to a different connector and then the WMIxWDM logs dissappeard under Windows XP. Under Vista i don't know if they dissapeared since i hadn't done this change yet when it was installed. I am now seeing new WMIxWDM logs with a different machinecode:

 

0000: 00000001 00000001 3c723ef2 01ca2ef3

0010: 00000000 00000000 00000004 00000000

0020: 001d017b 94324c50 82a8ab00 00000000

0030: 00000000 00000000 00000000 00000000

0040: 00000000 00000000 00000000 00000000

0050: 00000000 00000000 00000000 00000000

0060: 00000000 00000000 00000000 00000000

0070: 00000000 00000000 00000000 00000000

0080: 00000000 00000000 00000000 00000000

0090: 00000000 00000000 00000000 00000000

00a0: 00000000 00000000 00000000 00000000

00b0: 00000000 00000000 00000000 00000000

00c0: 00000000 00000000 00000000 00000000

00d0: 00000000 00000000 00000000 00000000

00e0: 00000000 00000000 00000000 00000000

00f0: 00000000 00000000 00000000 00000000

 

----------------------------------------------

 

0000: 00000001 00000001 e9fcb950 01ca30b8

0010: 00000000 00000000 00000004 00000000

0020: 001d018b 94324c50 8c18ab00 00000000

0030: 00000000 00000000 00000000 00000000

0040: 00000000 00000000 00000000 00000000

0050: 00000000 00000000 00000000 00000000

0060: 00000000 00000000 00000000 00000000

0070: 00000000 00000000 00000000 00000000

0080: 00000000 00000000 00000000 00000000

0090: 00000000 00000000 00000000 00000000

00a0: 00000000 00000000 00000000 00000000

00b0: 00000000 00000000 00000000 00000000

00c0: 00000000 00000000 00000000 00000000

00d0: 00000000 00000000 00000000 00000000

00e0: 00000000 00000000 00000000 00000000

00f0: 00000000 00000000 00000000 00000000

 

I hava had 2-3 BSOD and here are the log from event viewer for that:

 

Error signature

 

BCCode : 1000007e BCP1 : FFFFFFFFC0000005 BCP2 : FFFFFADF827E4256

BCP3 : FFFFFADF90C61B00 BCP4 : FFFFFADF90C61510 OSVer : 5_2_3790

SP : 2_0 Product : 256_1

 

Can you see any problems with the memory on the screenshot i provided? One i noticed is that CPu_Z says 666MHz and Gigabytes util says 667MHz as the highest speed?? Hopefully you can help me because i'm running out of ideas.

 

Sorry for a very lengthy post but wanted to provide as much information as possible. I couldn't upload the screenshot without zipping it.

 

Thanks in advance

asktheramguy.thumb.JPG.811d6b8de45f8aeca505edd52cee9710.JPG

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Thats the thing, i don't get any stop errors in the event viewer. 2 min my system just halted and i had to use the reset button and this is what i get in the System log in event viewer:

 

Source: System error

Category: (102)

Event ID: 1003

 

Description:

Error code 000000001000007e, parameter1 ffffffffc0000005, parameter2 fffffadf82564256, parameter3 fffffadf90c68b00, parameter4 fffffadf90c68510.

 

Do i need to change any settings when running Memtest86+? This is what the program list as my memory:

 

Settings: RAM : 468MHz (DDR937) / CAS : 2.5-1-3-5 / DDR-1 (128 bit)

 

I got the suggestion in antoher forum to up the voltage a bit because that had helped some other people. When i looked in the BIOS i had several options and the first one was 0.5 i think and then BIOS would show 1.65 for the RAM but didn't know if that is ok so i haven't tested that.

 

And yes i have the latest drivers and BIOS.

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  • Corsair Employees

I would agree and suggest setting the memory voltage to +.2 Volts and see if that helps.

And the "Settings: RAM : 468MHz (DDR937) / CAS : 2.5-1-3-5 / DDR-1 (128 bit)" Just would suggest the version of memtest is not detecting the chipset properly. You should be using http://www.memtest.org Version 2.11, and no just use the default tests. If that does not solve the problem I would try the system with one module for one day and then the other module the next to see if you can isolate this to one of the modules.

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Ok i'll give the volt a go.

 

I used the latest UBCD when i ran memtest86+ and i can see that it was the 1.7 version of memtest86+ on it. Will give the memory another run with the newer version.

 

I have already tested the stick one by one and also tested them in every configuration i can think of, single/dual channel and ganged/unganged mode.

 

I basically have no idea what is casuing these halts/BSOD i just posted here hoping that you people that know a lot more about RAM than i do maybe directly could tell if something was wrong with the memory or the configuration of it.

 

Thanks a lot for your suggestions and fast replies!!!

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Yepp, i have the latest BIOS and drivers for the motherboard.

 

I tried memtest86+ 2.11 just to se what it said and it says the same thing:

 

Athlon 64 (0,13) 2813 MHZ

L1 Cache: 64K 4611 MB/s

L2 Cache: 512K 14882 MB/s

L3 Cache: None

Memory: 4095M 9162 MB/s

Chipset: AMD K8 (ECC: Disabled)

Settings: RAM : 468MHz (DDR937) / CAS : 2.5-1-3-5 / DDR-1 (128 bit)

 

Maybe it doesen't make a difference but could this impact the test in anyway i.e could some errors slip by if memtest dosent recognize the hardware properly?

 

These are the voltage settings i had:

0.050

0.100

0.150

0.200

0.250

 

The others had red text so i guess they are not recommended for normal operation. I tried the 0.050 setting now.

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Ok i'll up the volt 0.2! I have made a post to their service support center but all i got was an answer with suggestions on what i should try which is as it should but had they read my post, although lenghty, they shoudl have seen that i already had tried all of those things they suggested. Sigh.
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Hi!

 

I'm inclined to agree with you! Now i have been running Prime95, well trying to run would be more accurate =)

 

I ran the torture test with the deffault settings (do i need to change anything maybe?) and heres the result

 

1 run - System halt in test 3

2 run - System halt in test 1

3 run - System halt in test 4

4 run - System halt in test 7-8 (Two cores working with test 8 and 3'rd core on test 7)

5 run - System halt in test 7

 

I had SpeedFan running to monitor the temps and they were in the range 40-55 degrees C, i also felt the different HS and they were not hot or anything. I also checked BIOS after every reset and it reported temps between 40-45 for the chipset and CPU. So i guess the readings are fairly accurate.

 

One thing i noticed was that -12V line was fluctuating a bit, lowest was -2,90 and the highest was 3,31. I also noticed right before the test when the system was idle it was around -4,13. Is that a problem or is it normal? The other V values were stable during the test (Well some fluctuation, around +-0.02V). This values are taken from SpeedFan. Here is a sample during test 4:

 

Vcore1: 1.31V

Vcore2: 1.60V

+3,3V: 3,34V

+5V: 4,92V

+12V: 12,16V

 

-12V: -3,06 (The most common value)

-5V: 4,05V

+5V: 3,63V

Vbat: 3,25V

 

Is this indicating that it is the CPU that is the malfunctioning part or could it still be some other part? I mean even though this app primarily stresses the CPU i guess it still uses the RAM and the memory subsystem of the mobo right? I guess it could be the PSU having trouble delivering power?

 

Or can i assume that it is the CPU that is the bad guy?? Also i recevied a lot of those Event ID : 106 during these test.

 

FYI i reoladed the Optimized defaults in BIOS prior these test.

 

Thanks

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Ok i will test that tonight!

 

Btw thank you for taking the time reading and answering my questions even though I came here with a more generic issue just to check with you if could see any direct problems with my RAM or configuration of the same.

 

To me it looks like the RAM is ok since i've tested them a lot and it's starting to look like the problem are somewhere else in the system.

 

Anyways thanks a lot for taking the time!

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Hi and sorry to say that i'm back again.

 

I have now lowered the speed of my memory to 800Mhz.I have tested all the speeds down to 800Mhz by turning down the memory clock to x4.00 and the system is much more stable, i did not alter any of the timings.

 

I ran Prime95 (with the same settings as before) and ran it error free for 4 hours before i stopped it. Before i lowered the memory clock i wasn't able to get past 3-5 min in Prime95.

 

Now i have an occasional system halt and as i said the system is is much more stable.

 

What does this suggest? Is there something wrong with the memory?

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No sorry to say but i don't have access to a system using DDR3 so i can't test them that way.

 

The manufacturer of my mobo is confident that it is the memory that is causing these system halts.

 

I will buy a 2GB stick of generic DDR3 memory to test with.

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Well i just got home and installed my new memory (took out both Corsair modules) and it worked fine for about 1 hour then bam the system halted.

 

Well i guess we can rule out that the memory is faulty then!

 

Thanks for your help i will continue this with my mobo maker.

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  • 4 weeks later...

Hi again!

 

I'm sorry to say that it looks like there must be something wrong with the memory. When i switch to the 2GB VS module i bought I can get the system to run properly (after some fiddling in the BIOS) but as soon as I switch back to the Corsair modules the random system halts starts again and i can't seems to find any settings in the BIOS that it will run fine on.

 

And the problem has gotten worse, one of the modules are causing my system to reboot during the POST. The computer will continue to reboot during the POST endlessly in a loop until i cut the power. If I remove the module that I found to be the bad guy the computer at least boot but the system halts are still present.

 

After all it looks like i need to have these memory sticks replaced.

 

Best regards

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  • 3 weeks later...

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