scamartist Posted September 9, 2009 Share Posted September 9, 2009 I am about to send back an HX620W as it has began to emit a high pitched whine. Is it possible to send back only the main power supply unit? This will save me from having to disconnect all my PC's wiring. Any info would be much appreciated.;): Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 9, 2009 Corsair Employee Share Posted September 9, 2009 That would be fine. Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
scamartist Posted September 9, 2009 Author Share Posted September 9, 2009 The RMA is already set up will add a note when I send it off saying that you said it was fine. Thanks. :biggrin: Link to comment Share on other sites More sharing options...
Wired Posted September 10, 2009 Share Posted September 10, 2009 If you already have an RMA number there's no reason to add the note. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 10, 2009 Corsair Employee Share Posted September 10, 2009 We would normally suggest you keep the modular cables and just send the PSU, so its no problem. Link to comment Share on other sites More sharing options...
scamartist Posted September 30, 2009 Author Share Posted September 30, 2009 Thats me only just got round to sending this, had to put up with the whining to get some work cleared before returning it. I have accidentally deleted my RMA emails. But have requested a new number etc this time I've quoted Ramguys post ID number. Is there any special packaging required for sending this back to Holland, Im in the UK. Thanks in advance. :o: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 30, 2009 Corsair Employee Share Posted September 30, 2009 Just use the box it came in, if you do not have that BOX any box will do and I would use a box that has a snug fit and then put that box in a bigger box with some packing material. Link to comment Share on other sites More sharing options...
scamartist Posted September 30, 2009 Author Share Posted September 30, 2009 Cheers for that kind sir. :biggrin: Its off to Holland tomorrow. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 1, 2009 Corsair Employee Share Posted October 1, 2009 NP Please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
scamartist Posted October 6, 2009 Author Share Posted October 6, 2009 The return was signed for on 2-10-09 but not registered as received till 5-10-09 How long does it take on average to send my replacement from the time the RMA item was received? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 6, 2009 Corsair Employee Share Posted October 6, 2009 Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com for RMA status. Link to comment Share on other sites More sharing options...
scamartist Posted October 7, 2009 Author Share Posted October 7, 2009 Emailed the address above and received reply saying the package had been shipped. Thank you very much for your assistance. :biggrin: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 7, 2009 Corsair Employee Share Posted October 7, 2009 NP Thank you foe letting us know! Link to comment Share on other sites More sharing options...
scamartist Posted October 9, 2009 Author Share Posted October 9, 2009 Got my replacement power supply yesterday. Everything has been reconnected and my PC is back to normal. :D: Thanks a lot for your assistance. Top notch customer support. Cheers :biggrin: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 13, 2009 Corsair Employee Share Posted October 13, 2009 Great news and thank you for letting us know! Link to comment Share on other sites More sharing options...
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