Recieved my replacement parts today but..

[steven5210]

I looked closely at the ram sticks and noticed it was CM2x1024-6400CD5HX labeled on each one when I actually sent in two CM2x2024-6400CD5HX. I called the toll free number and the person cleared the situation with me by saying the back of the case was TWIN2X2048-6400C5DHX G and I was redirected to someone else when I told him I selected the wrong product in the RMA. This person told me that there wasn't anything you guys could do and suggested I emailed corsair with my RMA and proof of purchase. But its been two years since I've purchased these Rams and I no longer have the receipt. So am I stuck with 2gbs of less RAM because of my mistake or is there something else I am able to do to get my TWIN2X4096-6400C5DHX?

 

Ps. my RMA was: 1118956

[RAM GUY]

I am sorry but there is nothing I can do, I have asked Bien to look into this and contact you once they verify what was received. Or you can call in and ask for him at 888-222-4346 Ext "3".

[steven5210]

I've been waiting patiently for a call and even called in and left a message to call me back on my cell when done verifying, but how long does the process usually take?

[RAM GUY]

I just spoke to bien and he called and left you a message but the replacement was based on what you sent in. If you purchased them as a 4 Gig set and you got a two gig set you should have went back to the reseller. He will need a copy of your invoice to try help you with this. I would attach it to an email and send it to RMAservice@corsairmemory.com and put ATT Bien in the subject line.