boerenlater Posted October 14, 2009 Share Posted October 14, 2009 Ramguy; I'm out of patience just waiting for a solution (I don't blame you), so is it possible to RMA it for a Performance series? I need work to do, and with a dead ssd I can't do anything. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 14, 2009 Corsair Employee Share Posted October 14, 2009 Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to see if this is possible. Link to comment Share on other sites More sharing options...
Seldom Posted October 15, 2009 Share Posted October 15, 2009 Ramguy, could you kindly let me know what to do? See my post from two days ago. Link to comment Share on other sites More sharing options...
Wired Posted October 15, 2009 Share Posted October 15, 2009 Read the post above yours. Also tell them this is your 2nd RMA. Link to comment Share on other sites More sharing options...
Seldom Posted October 16, 2009 Share Posted October 16, 2009 I filled out the RMA form already, also stating that this is the second time. Link to comment Share on other sites More sharing options...
hastyboomalert Posted October 16, 2009 Share Posted October 16, 2009 Hi all, I just wanted to chime in with my issue which seem quite similar to what's being discussed in this thread. I received my X128 drive today and installed it in the HD slot of my macbook pro (late 2008). The drive was recognized and I made a few attempts at installing Snow Leopard but the drive kept failing at different points during the install. When the drive fails my machine becomes unresponsive and the only way out is a cold reboot. I also noticed that after rebooting the drive doesn't get recognized before I shut down the machine and wait a few minutes before it starts working again. The next thing I tried was to boot of my old drive and put the X128 in a USB enclosure - more or less with the same result - works well for some time and then it's gone. It's also interesting that I don't even need to actually stress the drive in any way - I just let it sit idly for some minutes and it fails. After that I connected it to a PC - the same thing... Link to comment Share on other sites More sharing options...
pfile Posted October 17, 2009 Share Posted October 17, 2009 i'm on a brand new 13" macbook pro, and i got an x256 about a month ago. until today the machine got fairly light use, but today i had to use it for 4-5 hours straight, during which time it locked up twice. i'm pretty sure it was the disk based on the symptom - spinning pinwheel of death in one application after another. had to force-power off the machine after that. is the lot/batch number represented in the SMART registers anywhere, or do i have to take my whole computer apart to check the lot #? do we know for sure that it's a bad batch, or is this a more generic firmware issue that might affect all x256s? in other words, is it worth trying to do an RMA? Link to comment Share on other sites More sharing options...
mdaabil Posted October 17, 2009 Share Posted October 17, 2009 At the moment, it's probably not worth it to RMA the disk as it seems replacement disks are also failing. Probably better to just wait or ask for a performance series replacement. I'm really surprised Corsair hasn't issued a recall or customer advisory for the affected disks. Instead, they are still selling a defective product which is known to cause data loss. I wonder if they are trying to get rid of all affected disks by selling them to reduce costs. It also seems that the issue with disappearing disks is not happening with just the x256 disks, as I see few people with 64 and 128 models having the exact same issue, but not as frequent. I can't trust Corsair or their disks until a root cause and a solution are found. Link to comment Share on other sites More sharing options...
pfile Posted October 17, 2009 Share Posted October 17, 2009 At the moment, it's probably not worth it to RMA the disk as it seems replacement disks are also failing. Probably better to just wait or ask for a performance series replacement. I'm really surprised Corsair hasn't issued a recall or customer advisory for the affected disks. Instead, they are still selling a defective product which is known to cause data loss. I wonder if they are trying to get rid of all affected disks by selling them to reduce costs. It also seems that the issue with disappearing disks is not happening with just the x256 disks, as I see few people with 64 and 128 models having the exact same issue, but not as frequent. I can't trust Corsair or their disks until a root cause and a solution are found. well that's really too bad. i have two of these and they cost big $$ so its really, really bad news when they don't work. shouldnt OhSeeZee and other ssd manufacturers be having the same problem, since all ssd's of a certain class are based on this chipset? has anyone with a mac tried installing this: http://support.apple.com/kb/HT3901 seems like a longshot but it might be worth a try. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 19, 2009 Corsair Employee Share Posted October 19, 2009 We stopped selling the X-Series 256 Gig drives more than three weeks ago until this problem would be isolated and a solution is in the works and like I stated I understand if someone cannot wait for the fix and why we have offered to replace the drives for another drive that does work. The users who sent them back to their reseller may have had them replaced and had the same issue but that was because they went with the reseller not with us. Link to comment Share on other sites More sharing options...
pfile Posted October 19, 2009 Share Posted October 19, 2009 We stopped selling the X-Series 256 Gig drives more than three weeks ago until this problem would be isolated and a solution is in the works and like I stated I understand if someone cannot wait for the fix and why we have offered to replace the drives for another drive that does work. The users who sent them back to their reseller may have had them replaced and had the same issue but that was because they went with the reseller not with us. thanks for the update, i hope there is a README for the new firmware that is somewhat descriptive. i can't really tell if my problem is the same as what other people are reporting here so it would be nice to have some details of what the fix is. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 19, 2009 Corsair Employee Share Posted October 19, 2009 The issue is the drive will sometimes not be detected, and if you have that issue I would expect you would know it. Link to comment Share on other sites More sharing options...
kmiyashiro Posted October 19, 2009 Share Posted October 19, 2009 I just bought an x128 from Amazon two days ago for my Macbook Pro (2006, 2,2). Are there known success stories with pairing an x series drive with ANY macbook/pros? Are these drive failures truly a minority, or is there a systemic issue? I would like to know that this isn't a complete waste of time to attempt the 8+ hour process of cloning my drive and installing a drive that probably will fail. Link to comment Share on other sites More sharing options...
pfile Posted October 19, 2009 Share Posted October 19, 2009 The issue is the drive will sometimes not be detected, and if you have that issue I would expect you would know it. well, in my case it's detected and runs for a while, but then apparently drops off the bus. here i thought people were saying it's not even detected in the bios at boot time. is dropping off the bus during operation covered by your fix at all? Link to comment Share on other sites More sharing options...
pfile Posted October 19, 2009 Share Posted October 19, 2009 I just bought an x128 from Amazon two days ago for my Macbook Pro (2006, 2,2). Are there known success stories with pairing an x series drive with ANY macbook/pros? Are these drive failures truly a minority, or is there a systemic issue? I would like to know that this isn't a complete waste of time to attempt the 8+ hour process of cloning my drive and installing a drive that probably will fail. well i have the 2009 macbook pro 13" and while the drive seemed to work fine at first, the drive seems to be disappearing from the SATA bus occasionally. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 19, 2009 Corsair Employee Share Posted October 19, 2009 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
pfile Posted October 20, 2009 Share Posted October 20, 2009 has anyone with a mac tried installing this: http://support.apple.com/kb/HT3901 seems like a longshot but it might be worth a try. i did apply this patch. at first i thought it was a firmware update, but in fact it is just a driver change. reading mac forums here and there it seems like there is a problem with nvidia-based mac laptops and some sata2 laptop hard disks, and it does manifest itself as the spinning beach ball of death / spinning pinwheel of death in all applications. it may or may not have to do with NCQ. i have not figured out exactly what the driver change was in the above-linked page. we'll just have to see if this fixed my issue or not. so far it looks good but then again my issue was very intermittent. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 22, 2009 Corsair Employee Share Posted October 22, 2009 Please let us know if that patch solves the problems you saw. Link to comment Share on other sites More sharing options...
Seldom Posted October 26, 2009 Share Posted October 26, 2009 My second RMA was accepted and I sent the drive back on Saturday. I hoped I could install my new Windows 7 on an SSD, but unfortunately this became ot true. When I get back my drive I will test it for a while as an additional disk in the system, if it turns out that it works fine I will consider the switch. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 26, 2009 Corsair Employee Share Posted October 26, 2009 NP Please let me know when you get the new drive. Link to comment Share on other sites More sharing options...
pfile Posted October 30, 2009 Share Posted October 30, 2009 Please let us know if that patch solves the problems you saw. so far, so good. i have not had a lockup after installing the driver update. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 31, 2009 Corsair Employee Share Posted October 31, 2009 Good news then and please let us know after the weekend how you make out with this. Link to comment Share on other sites More sharing options...
cl_gibcount Posted November 4, 2009 Share Posted November 4, 2009 My X128 seems to be suffering the same symptoms as the X256's mentioned by the users here, notably that after a few reboots, the drive became unstable and eventually BIOS no longer detected the SSD. I've confirmed that switching SATA ports/cables does not resolve the issue (I had another Samsung 1TB drive to test this as well). A question just from reading around, I've heard that the new shipment of extreme series SSD's has updated firmware which supposedly fixes the issues that has been affecting everyone. Is this confirmed? I ask this because I don't want to RMA my drive only to get another drive which will soon break down afterwards (I don't mean to be a pain, I'm just concerned). Link to comment Share on other sites More sharing options...
JayMcB74 Posted November 4, 2009 Share Posted November 4, 2009 Hello Ram Guy, I have the same question as cl_gibcount in Thread "New x256 SSD drive disappears" (#81031). I just bought four x32 drives and it seems that all of the four are experiencing the same problems as described in this thread. I'm using an Areca 1680ix-24 card: Firmware Version V1.47 2009-07-16 BOOT ROM Version V1.47 2009-06-25 SAS Firmware Version 4.5.3.0 Mac Pro 4,1 Boot Rom Version MP41.0081.B04 Corsair CMFSSD-32D1 - All the drives have Firmware v1.0 3x09420422 1x09410467 I've enabled and disabled each of these and all together and it doesn't make a difference: SATA NCQ Support HDD Read Ahead Cache Volume Data Read Ahead HDD Queue Depth - tried 32/16/1 SES2 Support Disk Write Cache Mode I've tried the drives using the Mac Pro's internal adapters and on the RAID card. They will come and go while in a raid set, using pass through or straight mac connect. I am unable to install 10.6 in any configuration of the flash drives though I can install on other sata and sas drives. Changing the firmware on the Areca card and moving it over to my Gigabyte EX58-UD4P/i7-920 and it's the same story with linux on or off the RAID card. The machine will still loose the drives randomly it seems but always during high transfer rates like installing or boot. I can always bring them back by powering them down and back up. Do the replacement drives come with a higher firmware than 1.0? If the replacements don't have a different firmware what another drive will you give me? (I care about speed not size) What is the jumper for on these drives? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 4, 2009 Corsair Employee Share Posted November 4, 2009 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
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