Economist Posted August 28, 2009 Share Posted August 28, 2009 Unfortunately my Elpida Memory have gone after 4mths of use. After running Memtest86 v2.11 overnight I have 18 Pass and 172032 errors. My GT's where set to 7-8-7-20 2T @ 1.65 2:10 Update: I actioned for a RMA. Case Number 1093108. Link to comment Share on other sites More sharing options...
Wired Posted August 28, 2009 Share Posted August 28, 2009 If you already have a ticket in there's no reason to post on the forum. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 28, 2009 Corsair Employees Share Posted August 28, 2009 Your RMA was approved and I have re-sent the RMA conformation please let me know if you did not get the conformation. Link to comment Share on other sites More sharing options...
Economist Posted September 7, 2009 Author Share Posted September 7, 2009 Hi RAMGUY I sent my RAM back via UPS to the RMA address in the Netherlands provided on the 3rd September UPS confirmed the delivery on the 4th September at 11:17 signed by a chap called William. (This can be seen on the proof of delivery section on the UPS website) However when I look at my RMA staus it still says the defective parts have yet to be received. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 9, 2009 Corsair Employees Share Posted September 9, 2009 I am sorry but that is not uncommon as it takes a 24-48 hours for the status to update on line. I would suggest calling our customer service at 510-657-8747 Ext "3" after 9:00 AM Pacific Time tomorrow for more details or you can send them an email at rmaservice@corsairmemory.com. Link to comment Share on other sites More sharing options...
Economist Posted September 9, 2009 Author Share Posted September 9, 2009 Thanks I just checked my status and it is received. I was concerned since it cost me 40pounds to send it via UPS! Also there seems to be a delay of around 5 days for the RMA. I can live with that aslong as I get back some rock solid GT's :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 9, 2009 Corsair Employees Share Posted September 9, 2009 NP If you do not have your modules by next Monday I would suggest contacting our customer service. Link to comment Share on other sites More sharing options...
Economist Posted September 24, 2009 Author Share Posted September 24, 2009 Hi RAMGUY. I am pretty unhappy with my RMA service. First Corsair send me the incorrect memory. I picked this up on the from my Tech Support Express Ticket and informed the customer service rep who told me to reject the UPS shipment and informed me that the CAS7 was instock and she would re-order the correct memory and make sure it ill be picked-up for the 20th September by UPS. When I called Corsair customer service yesterday they said that UPS has the parcel and that delievery would be in 3-4days. The customer service rep said they will contact UPS and email me a update within a few hours. The customer rep failed to email me any repsone and when I called UPS today about where my Parcel is they tell me that Corsair have yet to give it to them! And I need to speak to Corsair Corsair received my faulty memory on the 4th September and I still do not have any memory and its now the 24th September. Can you please sort this out for me. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 24, 2009 Corsair Employees Share Posted September 24, 2009 I am sorry and I have sent them a message and contacted the Customer service manager by phone and was told they will look into this and do their best to get it sorted out. Link to comment Share on other sites More sharing options...
Economist Posted September 28, 2009 Author Share Posted September 28, 2009 Thanks RAMGUY Received my memory and everything so far is good. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 29, 2009 Corsair Employees Share Posted September 29, 2009 Great and thank you for letting me know and sorry for the delay. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.