icedgorilla Posted August 20, 2009 Share Posted August 20, 2009 one of my Corsair RAM gave me a BSOD, so I fill out an RMA form online and received an RMA # 1115201 on the 14th of July 2009. I posted the RAM on the same day and since I dont live in the states, they received the RAM on the 24th of July 2009. than after 12 days of waiting and didnt hear or received any email, on the 5th of August 2009 I sent an email to warranty@corsairmemory.com asking about the RMA replacement and below is the reply that I received on the 6th of August2009. "We are sorry to see you are experiencing problems with a Corsair product. Your RMA inquiry has been received and is being processed. We consider your request to be of the utmost importance and will respond as quickly as possible however, please allow up to 24hrs for processing. Please submit your request only once. If you have waited longer than 24hr for a reply, please contact our Customer Service at: 1-888-222-4346 or 1-510-657-8747 x0." and I havent heard or received any more Email since. It is not worth it for me to call Customer Service at: 1-888-222-4346 or 1-510-657-8747 x0 as I can purchased a new RAM with the cost call to the States from where I am. here is the printscreen of my Case http://i637.photobucket.com/albums/uu97/icedgorilla/CORSAIRRMA.jpg can anybody comment or advice on how long is the average waiting time to get a RAM replacement (excluding the posting time) ? Thanks Rgds Icedgorilla Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 20, 2009 Corsair Employee Share Posted August 20, 2009 In this case you will need to contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com for RMA status. We do not have this kind of information down here in tech support. Sorry about that. Link to comment Share on other sites More sharing options...
icedgorilla Posted August 20, 2009 Author Share Posted August 20, 2009 Thanks for the input Mr Ram Guy, I just sent them an email and looking forward to hear from them. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 21, 2009 Corsair Employee Share Posted August 21, 2009 Let us know if you don't hear from them within 48 hours. =) Link to comment Share on other sites More sharing options...
icedgorilla Posted August 22, 2009 Author Share Posted August 22, 2009 got their reply the next day and the replacement will be shipped soon :D ... will update the thread when I received them. thanks again Mr Ram Guy. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 24, 2009 Corsair Employee Share Posted August 24, 2009 Yes please do and thank you for letting me know! Link to comment Share on other sites More sharing options...
icedgorilla Posted August 26, 2009 Author Share Posted August 26, 2009 RAM Replacement received today !! Thanks very much to Corsair havent had a chance to test it tho and I wish Corsair used other company instead of UPS who charge me a fee when delivered the goods :( anyway .. I am quite happy with Corsair warranty service and will keep using the product. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 26, 2009 Corsair Employee Share Posted August 26, 2009 If you were charged a fee I would let Customer service know so this does not happen again. =) Link to comment Share on other sites More sharing options...
icedgorilla Posted August 26, 2009 Author Share Posted August 26, 2009 If you were charged a fee I would let Customer service know so this does not happen again. =) yes Mr RAM GUY, I did get charged a fee by UPS so what cost me to post the bad one and to received a replacement is almost the same as getting a new RAM here. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 27, 2009 Corsair Employee Share Posted August 27, 2009 Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com regarding this issue. Link to comment Share on other sites More sharing options...
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