Darth Evader Posted August 16, 2009 Share Posted August 16, 2009 I received case number 1069287 on 8/10/2009 and was subsequently assigned RMA 1118952. I called to request an Advanced RMA and after providing my credit card number, was given a new RMA 1119002. I was told that the memory would ship that same day. On 8/11 Corsair placed a hold on my credit card. I have not received the replacement memory yet and when I try to view my Case status, it only shows me the status for the original RMA # that I was issued...not the new RMA 1119002. Can you please tell me if the memory has been shipped and if so provide the tracking number in a Private Message? Link to comment Share on other sites More sharing options...
Darth Evader Posted August 17, 2009 Author Share Posted August 17, 2009 Problem resolved. I called today and learned that Advanced RMA's are manual transactions only and they can't link the new RMA number to the existing Case Number...so as a result, you have to call in to obtain the status rather than using the online status tool. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 17, 2009 Corsair Employees Share Posted August 17, 2009 Sorry about that but yes that type of request is not part of the automated system. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.