allen41547 Posted August 14, 2009 Share Posted August 14, 2009 This is my second RMA threw corsiar and probably my last. If customer support cannot tell the truth I want nothing to do with this company again. I put in a RMA last week for 2x2 gig 8500 memory that was dead called them up and was told they ordered the memory I need and would be here monday8/10, talked to them on the phone 8/7/09 last friday, they send me an e-mail saying gonna be a while. Did they think I was going to just throw $100 away and forget it or what? Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 14, 2009 Share Posted August 14, 2009 This is my second RMA threw Corsair and probably my last. If customer support cannot tell the truth I want nothing to do with this company again. I put in a RMA last week for 2x2 gig 8500 memory that was dead called them up and was told they ordered the memory I need and would be here monday8/10, talked to them on the phone 8/7/09 last friday, they send me an e-mail saying gonna be a while. Did they think I was going to just throw $100 away and forget it or what? Can you please take this up with Customer Service? We'll gladly assist here as much as possible but, the forum is for Technical Support issues and Customer Service is the part of the process that handles RMAs, shipping, etc. I'd suggest you request a supervisor: http://www.corsair.com/contact/default.aspx Link to comment Share on other sites More sharing options...
allen41547 Posted August 14, 2009 Author Share Posted August 14, 2009 I can take it up with every forum Im a member of if need be, they blew me off like a sack of old rags on the phone just now. This is only tech issues huh, so if we have a problem with support dont tell us tell them. Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 14, 2009 Share Posted August 14, 2009 I can take it up with every forum Im a member of if need be, they blew me off like a sack of old rags on the phone just now. This is only tech issues huh, so if we have a problem with support dont tell us tell them. You are not understandting what I posted. I'm not telling you where you can or cannot or should or should not post. I am trying to help you get your problem resolved the fastest way possible. Since all I know is your forum name, I have no customer name or RMA number with which I can assist you. So, the best way for you to get resolution is to do what I said above. That's the goal here, customer service and satisfaction. But, the people that will make that happen at this stage of your specific situation are in Customer Service, not here in this forum. Link to comment Share on other sites More sharing options...
allen41547 Posted August 14, 2009 Author Share Posted August 14, 2009 Thanks for your concern specmike but ive already been on the phone with them and they said sorry your system is down it will be at least tuesday before we get your memory. Just a little pissed I hate being lied to. I specifically asked the customer support gal if I needed to buy a couple sticks of cheap ram until she could get the memory I needed. She said it wouldnt be a problem dont buy any. I understand it can take time for a RMA just dont lie to me. RMA#1118829 Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 14, 2009 Share Posted August 14, 2009 Allen, i hope this was simply a mistake as our CS is not in the habit of intentionally misleading people. I talked with the CS supervisor and your memory is tabbed to ship today. Hope this helps some. Have a good weekend. ::pirate:: Link to comment Share on other sites More sharing options...
allen41547 Posted August 14, 2009 Author Share Posted August 14, 2009 It does help and I thank you personally specmike, what I want to know is how did the memory suddenly appear from nowhere? Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 14, 2009 Share Posted August 14, 2009 It does help and I thank you personally specmike, what I want to know is how did the memory suddenly appear from nowhere? If I had to guess, that's likely the mistake I was referring to. The people handling your RMA are reliant on globally processed information. 1 goof up on "in stock" status could easily cause this. And, we tend to be conservative on our estimates for shipping RMAs. We'll err to the side of caution so we ship early as opposed to shipping late. That way you are hopefully pleasantly surprised when it shows up early as opposed to shipping late. ::pirate:: Link to comment Share on other sites More sharing options...
allen41547 Posted August 15, 2009 Author Share Posted August 15, 2009 I have to say at least you know how to sugar coat a turd pie, got any olives you can put on there also?:D: Thanks mike Whats bad is that as mad as I am at customer support I cannot be mad at you tech support Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 17, 2009 Corsair Employees Share Posted August 17, 2009 Please let us know if you do not get them or some contact with in the next few days and we will be happy to try and help you further. Link to comment Share on other sites More sharing options...
allen41547 Posted August 18, 2009 Author Share Posted August 18, 2009 guess they need a few days to update the tracking # for shipment got a e-mail friday 14th saying it was shipped maybe it was a forthought? Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 18, 2009 Share Posted August 18, 2009 UPS tracking has been VERY odd for me here lately. Hopefully it will get to you ASAP. Link to comment Share on other sites More sharing options...
allen41547 Posted August 18, 2009 Author Share Posted August 18, 2009 were gonna see this morning if they shipped it friday stay tuned.......... Link to comment Share on other sites More sharing options...
allen41547 Posted August 18, 2009 Author Share Posted August 18, 2009 Its been shipped on a slow boat from china be here thursday aug 20th shipped friday aug 14th Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 19, 2009 Corsair Employees Share Posted August 19, 2009 Thanks for letting know please let us know when you get the replacement. Link to comment Share on other sites More sharing options...
allen41547 Posted August 21, 2009 Author Share Posted August 21, 2009 memory arrived yesterday around 12 runs fine in the dfi 965p motherboard with a q6600. i want to thank specmike and ramguy for their patience with me. I would suggest you guys work customer support instead of tech support they really need the help. Maybe Im just used to dealing with newegg, thats customer support!!!!! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 21, 2009 Corsair Employees Share Posted August 21, 2009 Allen I am sorry you had trouble but it sounds like it has been resolved and I will talk to the customer service manager and ask them to review their policies and practices but as Specmike had stated they will often time's will be more relaxed with ETA estimates. We have three hubs were an order can go out from and it can be entered at any location so again as Specmike stated the timings have been an issue and we will often times give eta's a few more days to be safe. Link to comment Share on other sites More sharing options...
allen41547 Posted October 3, 2009 Author Share Posted October 3, 2009 More bad news memory bsods every boot now only a couple months old. Any suggestions Ive tried 4 different sets of 1066 memory and the corsair is the only ones that bsod they wont even run at 800 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 5, 2009 Corsair Employees Share Posted October 5, 2009 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
allen41547 Posted October 16, 2009 Author Share Posted October 16, 2009 Can you check on RMA #1128123 I sent it out last friday 10/09/09 2nd day mail Link to comment Share on other sites More sharing options...
Wired Posted October 16, 2009 Share Posted October 16, 2009 Email customerservice@corsair.com for RMA status. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 16, 2009 Corsair Employees Share Posted October 16, 2009 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “3” or send them an email (rmaservice@corsairmemory.com) with your RMA# and ask them for the status! P.S. I did send them a message and asked them to contact you with an update but as of now it does not show that we received your package. Link to comment Share on other sites More sharing options...
allen41547 Posted October 17, 2009 Author Share Posted October 17, 2009 They already recieved it and shipped it out, your e-mail prompted them to confirm all of this thanks ramguy Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 19, 2009 Corsair Employees Share Posted October 19, 2009 NP Sorry for the delay. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.