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Q. about Tech Support Express


Kohuke

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Hello.

 

I have submitted a case with the following no: #1066773.

 

When viewing this page: http://tsx.corsair.com/ in IE8, after I tried to see and check how far my case was, I get the following error: Error on page:

 

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Sat, 8 Aug 2009 06:06:44 UTC


Message: Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server. The status code returned from the server was: 500
Line: 5
Char: 62099
Code: 0
URI: http://www.corsair.com/ScriptResource.axd?d=G8xrWXhyteIh9P3aPj4FVB4zP4rekzR2OOvz5nHIoZD2cybFe1BHhyhObv9SIC_CMTFUUWY3UZGVowf_xuCQy3kotp9endH2vaVf4_PpiQo1&t=ffffffffaa423eed


Message: Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server. The status code returned from the server was: 500
Line: 5
Char: 62099
Code: 0
URI: http://www.corsair.com/ScriptResource.axd?d=G8xrWXhyteIh9P3aPj4FVB4zP4rekzR2OOvz5nHIoZD2cybFe1BHhyhObv9SIC_CMTFUUWY3UZGVowf_xuCQy3kotp9endH2vaVf4_PpiQo1&t=ffffffffaa423eed

 

How can I use the express thingy in order to check my problem's progress or what am I doing wrong? I have tried with FF 3.0 and Google Chrome as well, but it still does not work (those two won't even give me an error message and just keep me on the same page). I haven't tweaked my IE in any way, neither am I using any plugins. In FF "noScript" is set to allow all on page.

 

Please help.

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I have logged into your case and am not experiencing the problem you're having.

 

That being said, I have asked technical support to look into your case as soon as they can and get you a response.

 

They're back in the office on Monday.

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