Decker87 Posted July 28, 2009 Share Posted July 28, 2009 Case #1002321 RMA #1110515 On June 25th, I got an e-mail saying my parts were received that I had sent in. It was a sole USB Flash drive, the second of two that I've owned. I politely asked that they provide me with an appropriate amount of DDR3 ram or store credit rather than another flash drive, because having two of two failed units, I cannot rightly feel confident in having a third. I can understand if Corsair is unable to accomodate this request in the world of "sticking to company policy", but I cannot understand why I have received neither communication by e-mail or phone, nor replacement parts of any sort. Meanwhile I am stuck here having paid $150 originally, and having nothing to show for it. Can anyone here help me? I tried calling customer service earlier today, and got "Your estimated wait time is less than one minute." After ten minutes of this, my phone had run out of batteries. Please help me resolve this issue. I'm not mad, just frustrated - I know corsair can do better than this. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 28, 2009 Corsair Employee Share Posted July 28, 2009 I am sorry but there is no way we would be able to do that type of request. I would suggest calling in and talking to our customer service and see if there is anything they can do to help you. Call them at 888-222-4346 or 510-657-8747 Ext "3" or send them an email at rmaservice@corsairmemory.com Link to comment Share on other sites More sharing options...
Decker87 Posted July 28, 2009 Author Share Posted July 28, 2009 I dispatched via e-mail a copy of my original post. I am used to the "we can't be that flexible" way of doing things common to every company now. I am trying to solve things amicably by asking for alternative corsair products rather than a refund. Is there anything you can do to help me out, other than just giving me the phone numbers and e-mail address that I have already? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 28, 2009 Corsair Employee Share Posted July 28, 2009 I am sorry but in the automated system that is just not possible and why I suggested you call in and see what they can do. However, we would not be able to change something to another part only replace for the same part that was sent in. Link to comment Share on other sites More sharing options...
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