zyexx Posted July 19, 2009 Share Posted July 19, 2009 OK...SO I got a TWIN2X4096-6400C5 G kit. One of the two CM2X2048-6400C5 module not working. After frequent crashes and data corruption issues i tried the memory diagnostic tool with both modules and got an error. took out one and still got the error. Put back in the one I took out and put back in the other and NO error. So now running with the apparently good module, updates are finally installing smoothly along with other softwares. Life seems to be good. SO now that that is out of the way, how do I go about getting a replacement? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 20, 2009 Corsair Employees Share Posted July 20, 2009 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
zyexx Posted July 20, 2009 Author Share Posted July 20, 2009 Thanks Much Thank You! Your request has been submitted successfully! You will receive a confirmation e-mail containing your Return Merchandise Authorization (RMA) number and return instructions within 24hrs. Please allow additional time for weekends and holidays. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 21, 2009 Corsair Employees Share Posted July 21, 2009 NP Please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
zyexx Posted July 21, 2009 Author Share Posted July 21, 2009 well this is my first time returning anything at all. I assume as soon as I am contacted I will get the details for where I am to **** the item to right, or is that something that you can give me in advance? Link to comment Share on other sites More sharing options...
Wired Posted July 21, 2009 Share Posted July 21, 2009 The shipping address will come with the RMA address. The closest Corsair RMA depot to you would be their headquarters in California. Link to comment Share on other sites More sharing options...
zyexx Posted July 21, 2009 Author Share Posted July 21, 2009 Kool...well I guess all I do now is wait Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 21, 2009 Corsair Employees Share Posted July 21, 2009 Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com for any questions regarding RMA procedure! =) Link to comment Share on other sites More sharing options...
zyexx Posted July 21, 2009 Author Share Posted July 21, 2009 as much as I want to just get it over with am gonna wait the 24 hrs and see. that expires in another 3 hrs anyway Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 21, 2009 Corsair Employees Share Posted July 21, 2009 NP and if you have the case number I might be able to get more information for you, but it would be best if you call in the number I posted previously and speak to our customer service. Link to comment Share on other sites More sharing options...
zyexx Posted July 21, 2009 Author Share Posted July 21, 2009 Case number 1046871. Thanks in advance Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 21, 2009 Corsair Employees Share Posted July 21, 2009 7/21/2009 3:15:00 PM TS/Administrator RMA #1116178 has been assigned. Link to comment Share on other sites More sharing options...
zyexx Posted July 21, 2009 Author Share Posted July 21, 2009 Just came back from the post office. Sent it off using the info i got from tech support. Sent it via registered mail. So now i wait and try to track it every now and again:sigh!: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 21, 2009 Corsair Employees Share Posted July 21, 2009 NP Please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
zyexx Posted July 31, 2009 Author Share Posted July 31, 2009 Your item was delivered at 10:22 AM on July 30, 2009 in FREMONT, CA 94538. well thats the update i got from the USPS tracking of the memory I sent back, I guess i should be getting a confirmation email sometime soon Link to comment Share on other sites More sharing options...
zyexx Posted August 4, 2009 Author Share Posted August 4, 2009 Defective Parts Received on: 7/31/2009 * NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair Part Number Received: N/A Quantity Received: N/A RMA Replacement Parts Ship Date: N/A Replacement Part Number: N/A Replacement Part Quantity: N/A Replacement Shipping Method: N/A Replacement Shipping Tracking Number: N/A So its been a few days now and thats the info for the RMA status, how much longer should I expect to wait till more info is available, or till I get a response? Link to comment Share on other sites More sharing options...
zyexx Posted August 4, 2009 Author Share Posted August 4, 2009 RMA number 1116178 has now been shipped by UPS Express Saver. Your UPS tracking number is XXXXXXXXXXXXXXXXXX. Our records show the following information on the return: RMA number: 1116178 Corsair Product: CM2X2048-6400C5 G Quantity Returned: 1 got that confirmation today so it look like they heard me Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 4, 2009 Corsair Employees Share Posted August 4, 2009 Yes the replacements are on the way back to you if you have not got them already! Link to comment Share on other sites More sharing options...
zyexx Posted August 4, 2009 Author Share Posted August 4, 2009 naa just got the confirmation today plus I checked the tracking number and there isn't even a record on the system as yet...so i wait Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 4, 2009 Corsair Employees Share Posted August 4, 2009 Sorry about that yes it will take a few days sometimes before it may show in the system. Link to comment Share on other sites More sharing options...
zyexx Posted August 8, 2009 Author Share Posted August 8, 2009 So I got my Memory today...just got home from work and stuck it in....and guess what??? Link to comment Share on other sites More sharing options...
Wired Posted August 8, 2009 Share Posted August 8, 2009 That's what! :) Link to comment Share on other sites More sharing options...
zyexx Posted August 8, 2009 Author Share Posted August 8, 2009 well no surprise, it worked like a charm. I must say This has been one of the best experiences I have had in returning something. Thanks a lot guys Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 10, 2009 Corsair Employees Share Posted August 10, 2009 NP Thank you for taking the time to let us know! Link to comment Share on other sites More sharing options...
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