A pin is loose/detached from the ATX connector...

[whosrichy]

I seem to have the same problem as this guy.

 

http://forum.corsair.com/v3/showthread.php?t=78910

 

While newly assembling my new build with all brand new parts, i noticed that my atx connect with the orange wire which was detached from the black main housing compartment containing all of the wires to the 24 pin connector. It is basically the same thing that happen to the person in the link provided, It was also the orange wires on the corner of the 24 pin connector. The metal pin is still lodged inside the connector, which the wire hangs around and is too loose to connect back into metal pins.

 

Though after testing the power supply it still works, i am afraid that in the long run this may cause problems for my new build. One more thing i forgot, the power supply is the hx1000w

 

What should i do? Thank You

 

The case number is 997837.

[RAM GUY]

I have approved your RMA, sorry for the inconvenience!

[whosrichy]

Thanks.

 

Ramguy, I was wondering what option would be best for my situation. I am located in Oakland, Ca, but I am leaving out of state for a wedding on the 14th of this month, and will be back on the 22nd. Because I don't know the time span of the rma, do you advise me to request an advance rma or should I just ship the psu first and hope that the new psu will be shipped back to me before the 14th or after the 22nd.

[RAM GUY]

I would suggest that you contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com, they should be able to help you figure out the best way to get the unit replaced.