How to get an RMA

[waxking1]

I know I have a bad part. I have TR3X6G2000C7GTF. All three sticks worked correctly when I received them. Running on Classified 759 MB. Used XMP profiles and correct memory timings were set automatically. Was running 2:10 x 200 Bclk with no issues.

 

I leave my computer on most of the time. I came home a couple of days ago and the screen was black on my monitor. I tried rebooting but would never get past the EVGA logo screen. I suspected memory and reset CMOS but still could not get into BIOS. I tried each module one stick at a time at BIOS default settings for i7 920 processor. I set the voltage at 1.65 after the first stick booted and all worked fine. Only one stick would not work. I can't even get any response when using this stick by itself. I'm pretty certain it is dead. I have three sticks of DDR3 1600 from another manufaturer and it still works perfectly in the same system.

 

I sent an RMA request in yesterday and it has been more than 24 hours and I have not received a response.

[Synthohol]

you will get a response, the service here is great. just give it another day.

btw just so you are aware you will have to send the whole tri-kit back for a matched relpacement. just so there are no surprises.

hang in there!!

[..AlLkNoWinG..]

I found the link were you can go to get your RMA process started. Link here

:D:

[RAM GUY]

You will want to get the set replaced all of the modules, Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them.