BlueBomber Posted May 27, 2009 Share Posted May 27, 2009 Hey everybody - I was beginning to assemble my new Core i7 build last night. I pulled out my brand new Corsair 620HX Modular PSU, and saw that one of the pins from the 24-pin ATX connector was detached from the white plastic end piece (the actual piece that connects to the motherboard)! The specific wire that is detached is the orange pin in the corner of the connector (I believe the +3 volts pin), which is directly adjacent to the ground pin in the other corner. I fit the wire back in to its appropriate place, but it is very loose, and easily pulls out. I decided to go ahead and continue to assemble the PC, and everything powered up successfully. The PSU seems to be working just fine, however I don’t know if this is something I should be worried about. I guess my primary concern is what would happen if this wire becomes detached while the PSU is running. Will it potentially fry the mobo or short out anything and cause damage to my other components if it eventually slips out? Is there a way to secure the pin back in to the connector? Should I send this item back as defective to Corsair? It was purchased through Newegg with a rebate, which has already been submitted to Corsair, so Newegg will no longer accept any returns on the item. Any help/advice is appreciated. Thanks guys! Link to comment Share on other sites More sharing options...
Wired Posted May 27, 2009 Share Posted May 27, 2009 Rebate has nothing to do with the RMA process. RMA the PSU. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 28, 2009 Corsair Employees Share Posted May 28, 2009 Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
BlueBomber Posted May 28, 2009 Author Share Posted May 28, 2009 Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.”Shoot, I had already sent in the request before reading this. I honestly don't remember if I had checked the box saying I spoke to technical support or not. Should I submit another RMA request, or does it not really matter if that box is checked or not (or is there a way I can change it)? I don't think it has been approved yet. The case number is 985744, if that helps... Thanks guys! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 28, 2009 Corsair Employees Share Posted May 28, 2009 The "check box" is just there to speed up the approval process, since you have posted the case number I have approved the case for you. You should receive a confirmation email shortly. Link to comment Share on other sites More sharing options...
BlueBomber Posted May 28, 2009 Author Share Posted May 28, 2009 Holy crap you guys are fast. I really appreciate it - Thanks! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 28, 2009 Corsair Employees Share Posted May 28, 2009 Holy crap you guys are fast. I really appreciate it - Thanks! No problem at all :D: Link to comment Share on other sites More sharing options...
BlueBomber Posted June 2, 2009 Author Share Posted June 2, 2009 Hi guys - one more quick question regarding the RMA. I'm about to send it in, and just want to clarify a couple of things before I do so. I have included a copy of the e-mail RMA Confirmation and provided a sheet with my name, RMA#, telephone # and address inside the package. Do I need to include the original packaging and accessories that the modular power supply came with? Do I need a copy of the receipt? Right now I just have the broken PSU wrapped in bubble wrap in a brown box ready to be shipped, but wasn't sure if it would be denied because everything wasn't included that it initially came with. Thanks! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 2, 2009 Corsair Employees Share Posted June 2, 2009 Do I need to include the original packaging and accessories that the modular power supply came with? Do I need a copy of the receipt? Right now I just have the broken PSU wrapped in bubble wrap in a brown box ready to be shipped, but wasn't sure if it would be denied because everything wasn't included that it initially came with. Thanks! That should not be necessary, the PSU itself is all that needs to be sent back for replacement. Link to comment Share on other sites More sharing options...
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