Gomjaba Posted May 7, 2009 Share Posted May 7, 2009 I bought a pair of TWIN3X40961600C7DHXIN G (2x2GB) which started to behave "weird". Motherboard not posting, performance drop when running memory intensive tasks etc.. Happens quite random and when it does, I have to poweroff / on again. I run a memtest and it fails on several passes. Do I have to find out which of the two sticks has a fault even though they came in a pair (i.e. running memtest with just one stick) or is the whole pair RMAd ? I think it is probably good practise to have the same "batch" of sticks running but I thought I rather ask. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 8, 2009 Corsair Employees Share Posted May 8, 2009 You will want to get the set replaced so they both match. Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
Gomjaba Posted August 23, 2009 Author Share Posted August 23, 2009 You will want to get the set replaced so they both match. Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Hiya, I wasn't in the country for two month. It is a bit late but I have now opened an RMA request. I used this thread number. I hope it is ok. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 24, 2009 Corsair Employees Share Posted August 24, 2009 That should not be a problem but you will want to use the Case ID from the first post in this thread. POST ID # = 400463 Link to comment Share on other sites More sharing options...
Gomjaba Posted August 25, 2009 Author Share Posted August 25, 2009 That should not be a problem but you will want to use the Case ID from the first post in this thread. POST ID # = 400463 Mmm... I opened an RMA request on Sunday using 400585 I THINK ... shall I open another one ? Also, how long does it normally take for the RMA department to respond ? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 26, 2009 Corsair Employees Share Posted August 26, 2009 RMA Dept should respond with 48 hours. Have they not yet responded? Link to comment Share on other sites More sharing options...
Gomjaba Posted August 26, 2009 Author Share Posted August 26, 2009 RMA Dept should respond with 48 hours. Have they not yet responded? They did today, thank you. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 27, 2009 Corsair Employees Share Posted August 27, 2009 Your Welcome, If you have further questions just let us know! Link to comment Share on other sites More sharing options...
Gomjaba Posted September 9, 2009 Author Share Posted September 9, 2009 Your Welcome, If you have further questions just let us know! Hiya, what is the usual ETA on RMAs at the moment (from the day of receiving until sending out the replacement) :confused: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 10, 2009 Corsair Employees Share Posted September 10, 2009 The average time is 7-10 Days (about 2 weeks) start to finish depending on how you sent the item to us and where you are located. Link to comment Share on other sites More sharing options...
Gomjaba Posted September 10, 2009 Author Share Posted September 10, 2009 The average time is 7-10 Days (about 2 weeks) start to finish depending on how you sent the item to us and where you are located. England .. but 2 weeks :eek: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 11, 2009 Corsair Employees Share Posted September 11, 2009 Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com for RMA status as they would have a better understanding than Tech Support. =) Link to comment Share on other sites More sharing options...
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