alexhull24 Posted May 6, 2009 Share Posted May 6, 2009 My other (having already returned one for my main rig) HX620 has gone wrong, giving me a bluescreen, then lockups, then no POST, then altogether failure, complete with a bang this morning. The death took about a day overall. This is a similar problem to my other returned item unfortunately. The RMA was fast and easy last time, as usual I got a new retail unit which hsa been working fine in my main rig. However it looks like postage for this is going to cost between £20 and £30 as i'm in the UK. (I assume it still goes to Holland?) My question is, will corsair cover the costs of my second RMA for the same product or do I need to front this? I'm doubting whether it's worth it to get back another HX620, my confidence in them is somewhat shot now, which is a shame, as they're clearly good PSUs apart from this issue. I'm thinking perhaps it's the same problem, both PSUs are older models and I reckon there's probably been a few changes made since I bought these. Thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 6, 2009 Corsair Employees Share Posted May 6, 2009 If the unit was just RMA'ed in the last 90 days and that same unit was what failed then yes we will pay the shipping both ways. Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it. Link to comment Share on other sites More sharing options...
alexhull24 Posted May 6, 2009 Author Share Posted May 6, 2009 No it's not sorry, I have 2 units, the second of which has failed, the first has been RMAd once already. Just a pain but I guess i'll have to stomach it. Link to comment Share on other sites More sharing options...
kimandsally Posted May 6, 2009 Share Posted May 6, 2009 Is it possible in these circumstances for the customer to pay to upgrade to say the HX1000? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 7, 2009 Corsair Employees Share Posted May 7, 2009 I am sorry but that is not a question we can really answer in Tech Support I would suggest getting your RMA number then call in and talk with our customer service about both questions and see what they can do. Please call them at 888-222-4346 Ext "3". Link to comment Share on other sites More sharing options...
alexhull24 Posted September 15, 2009 Author Share Posted September 15, 2009 I have already made a thread asking about whether postage costs can be reclaimed since this is the 2nd unit that has failed on me, I understand I need to call customer services for that. Contrary to the earlier thread though, the unit is not fully dead. The symptoms are a loud pop when it is turned on sometimes, often when it has been disconnected from the mains for a while. This happens in various locations in the same house and in others, though the unit will then continue to perform perfectly after that. However, today I heard the same pop when voltage is applied to the unit by turning on the plug, but this time saw a flash from inside the unit too. The PSU still seems to function perfectly fine, though there is clearly something wrong with it. Would this be sufficient grounds for an RMA? TIA. Link to comment Share on other sites More sharing options...
alexhull24 Posted September 16, 2009 Author Share Posted September 16, 2009 Can a mod please move this thread to 'Warranty Questions' please? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.