draconte Posted May 4, 2009 Share Posted May 4, 2009 first of all sorry for my english ;) i have a pair of CMX256A-4000 and a pair of CMX512-4000 PRO on a P4P800 SE with a CT-479 adapter for an intel M750 (this running 24/7 for a few years without problems) today i have a system hang, and i can´t reboot them (when i turn on the pc, i see only a black screen). with the pair of CMX512-4000 PRO the system turn on correctly and don't find error in memtest With one module of the CMX256A-4000 (running only at 450 mhz, 2,75V By SPD and 3-4-4-8) memtest find an unespected error at 23% and freeze the computer The other module do the black screen at start up, both modules look fine i send the RMA but i have some cuestions I´m from spain, where I have to send the memories? there are RAM suport in Spain? there are replacement for this old modules? i send the RMA before of i did test with memtest and i want to tell this new informatios :laughing: (Tech Support Express Case [956700] - RMA Request Received) thaks for all and again I apologize for my English Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 5, 2009 Corsair Employee Share Posted May 5, 2009 Let's get them both replaced. Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
draconte Posted May 28, 2009 Author Share Posted May 28, 2009 Send the memories some time ago and I received an email confirmation of the arrival at day 19, and I still have not received a reply or an updated status of my RMA, is it normal? regards!! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 28, 2009 Corsair Employee Share Posted May 28, 2009 Please either call our customer service at 888-222-4346 or 510-657-8747 and dial "0". Link to comment Share on other sites More sharing options...
draconte Posted May 29, 2009 Author Share Posted May 29, 2009 there are any email for support? i don't speak english very well i use the help of google traductor for write :!oops: Link to comment Share on other sites More sharing options...
Wired Posted May 29, 2009 Share Posted May 29, 2009 customerservice@corsair.com Link to comment Share on other sites More sharing options...
draconte Posted June 2, 2009 Author Share Posted June 2, 2009 I sent two emails on Monday morning one to customerservice@corsair.com and another to rma@corsair.com and I have not responded (I have just received the email that I would respond in 24 hours), and my RMA continues in the same state (Defective Parts Received on: 19/05/2009) there are any other way to know what happens with my RMA? (other than talking on the phone in English please :!oops: ) regards!! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 4, 2009 Corsair Employee Share Posted June 4, 2009 No I am sorry but you would need to call in and talk to them, what is your case number and I can ask them to check it ASAP? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.