tonyblerone Posted April 16, 2009 Share Posted April 16, 2009 Hi All, I've been running my PC happily for 18 months without any issues. (1) Yesterday, I tried to turn my PC on but when I pressed the power button nothing happened - the motherboard green led is on but nothing "visible" happens. (2) I then tried disconnecting the power from the mains until the green led went out, optimistically thinking that this may clear the problem. It didn't, but I noticed that when I pressed the power button the first time, the PSU, case, and CPU fans all start spinning for a half second. Subsequent presses of the power button give nothing at all, as per (1). (3) I then unplugged all of the unnecessary peripherals and disconnected the power and then the PC powered up normally. I then reattached all of the USB / audio peripherals. A couple of hours later, the PC just suddenly went dead and I ended back at (1). Today, I've disconnected the peripherals and disconnected / reconnected power and the PC is back on. I haven't reconnected the periphs yet, I'm waiting to see if I get the problem again. Has anyone seen this kind of thing before? Any experience, comments, feedback welcome. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 16, 2009 Corsair Employees Share Posted April 16, 2009 It sounds like one of your peripherals may be causing the system to ground out. I would add your devices one at a time to see if you can identify which one may have the problem. You may also want to run http://www.memtest.org just to make sure you don't have a memory related issue. Link to comment Share on other sites More sharing options...
tonyblerone Posted April 17, 2009 Author Share Posted April 17, 2009 Thanks for the quick reply which confirms my own thoughts. I left the PC running overnight without any issues so I'm adding the periphs one by one. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 18, 2009 Corsair Employees Share Posted April 18, 2009 NP Please let us know how you make out! Link to comment Share on other sites More sharing options...
tonyblerone Posted May 12, 2009 Author Share Posted May 12, 2009 Just for info, I removed a couple of unused USB cables attached to the PC and all has been running fine for several weeks. I assume that one these cables, or one of the ports was the problem. Thanks for your help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 12, 2009 Corsair Employees Share Posted May 12, 2009 Thanks for the update, I would agree with your assessment that either a port or a cable could have been causing the system to short out. Link to comment Share on other sites More sharing options...
tonyblerone Posted August 10, 2010 Author Share Posted August 10, 2010 Hi again, The problem is back, but it seems for good now. I have the power supply on my bench and the paper clip test causes the fan to spin for a second and then stop. I guess I need to submit an RMA? TIA. Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 11, 2010 Share Posted August 11, 2010 I assume you have some sort of load on the PSU during the paperclip test? Link to comment Share on other sites More sharing options...
tonyblerone Posted August 11, 2010 Author Share Posted August 11, 2010 Yes, a disk drive and this does not seem to receive any power or make any sound. A few other useful notes: - Subsequent paper clip tests cause the fan to spin in the same way - I've installed a new HX620W power supply in the PC and all is working fine Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 11, 2010 Share Posted August 11, 2010 Use the link on the left side of this page and request an RMA. We'll replace the PSU and we're sorry you had this issue. Link to comment Share on other sites More sharing options...
myope_cz Posted August 12, 2010 Share Posted August 12, 2010 HI, Im facing the exactly same problem as mentioned before. Computer started to shutdown several times a day and it wont power up imediately, I had to disconnect all the wires from the motherboard, remove the VGA cards, sound card and pull it back. Then it was working again since today, the PSU is dead, paperclip test has the same results, fan spins for a while and then turns off. I just wanted to ask if I need the original receipt from the shop where it was bought for the RMA? Its almost 2 and half year in use and I wasnt able to find the receipt since it was in warranty for only 2 years. I probably threw it up :( I also read that I need to pay Corsair for the shippment, is that true? If it is can you tell me the shippment price? I just want to consider If it is even worth to replace it or buy a new one. Thank you for your response! Thomas, Czech Republic, EU Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 12, 2010 Share Posted August 12, 2010 You don't need the receipt for the RMA. You'll need to determine the shipping costs yourself as you will have to choose the shipper, choose the priority, and you know your originating address. W Link to comment Share on other sites More sharing options...
tonyblerone Posted August 12, 2010 Author Share Posted August 12, 2010 Thomas, For info. I'm located in Switzerland and I opened an RMA ticket which asked me to send the PS to Holland. Fortunately, I found the receipt and I can take the unit back to the original supplier who will RMA it for me. Good luck... Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 12, 2010 Share Posted August 12, 2010 Thomas, For info. I'm located in Switzerland and I opened an RMA ticket which asked me to send the PS to Holland. Fortunately, I found the receipt and I can take the unit back to the original supplier who will RMA it for me.Good luck... Very good! We are sorry you have had the issue with your PSU. Link to comment Share on other sites More sharing options...
myope_cz Posted August 12, 2010 Share Posted August 12, 2010 So I only need to pay for the shippment to Netherland and Corsair pays for the shippment back to me? Am i right? How long will it take to replace my supply? Is it a common failure? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 13, 2010 Corsair Employees Share Posted August 13, 2010 We would pay the return shipping for an RMA. Normally international shipping turnaround times average about 7-10 days, but you can contact our RMA dept at rmaservice@corsair.com to get a more accurate estimate. Link to comment Share on other sites More sharing options...
myope_cz Posted August 31, 2010 Share Posted August 31, 2010 Hi, Today Ive recieved a replacement for my HX620. The RMA went pretty fast! It took only 3 days after the package was received by the Corsair RMA center. But Im not sure about the warranty, its 7 years? Or is it shorter? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 31, 2010 Corsair Employees Share Posted August 31, 2010 Hi, Today Ive recieved a replacement for my HX620. The RMA went pretty fast! It took only 3 days after the package was received by the Corsair RMA center. But Im not sure about the warranty, its 7 years? Or is it shorter? 5 years on the HX620. Link to comment Share on other sites More sharing options...
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