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Unrecognized Device


labmat

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Hello,

 

I am having trouble with my 16 GB Corsair Flash Voyager. I can no longer access any of the data on it. When I plug it into any computer I get an "Unrecognized USB Devise" error. I have tried three separate PCs with the same result. I have also tried both my MacMini and MacBook Pro and neither recognize and mount the device.

 

It is clear that the drive needs to be replaced but the data on my device is very important and I cannot loose it. Is there any way to retrieve the data?

 

Thanks,

Matthew LaBerge

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  • Corsair Employees

If the data is important then you may want to review the article here: . For some data recoveries advise. You may also want to check out websites such as http://www.download.com, http://www.softpedia.com, or http://www.snapfiles.com and search for "USB Data Recovery," to see if you can find some freeware/shareware that may help you recover the data. If all else fails then you may need to contact a local data recovery service center to find out if the data is recoverable.

 

If you still have problems, let’s get it replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it!

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Hello,

 

Thank You for your response. None of the utilities you mentioned will work I believe this is because the drive does not even show up as a valid USB device.

 

I applied for an RMA number yesterday and just received the confirmation that my request was accepted and I should receive the number within the next 24hrs.

 

If I send this off to a recovery service will I still be able to get a replacement unit? I have no idea what they do to recover the data.

 

Thanks,

Mathew LaBerge

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Unless they can software recover the data, they'll take the device apart to get to the hardware inside (assuming you approve it, as it's more expensive). I'd assume destroying the device in that way would void the warranty.
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