tricia560 Posted March 20, 2009 Share Posted March 20, 2009 I use my Voyager at work (Windows XP) and at school (some Mac:(:). Last night, the Mac froze with my Voyager plugged in. My teacher rebooted the Mac, and afterwards, my drive started giving errors. Every Mac or PC I've plugged it into since says that it is not formatted, and the demo data recovery applications I've tried say that there is no recognizable file system, and that there are bad sectors (blocks?) I backed up my drive 6 ways to sunday last October, but there are some newer school files on it that were not backed up and I'd really, really like to get them back. If I send my drive in under warranty, will you try to get my data? The RMA form doesn't seem to address that. Or maybe I missed it. This drive was a Christmas present from December 2007, will it still be covered? Thanks Link to comment Share on other sites More sharing options...
Wired Posted March 20, 2009 Share Posted March 20, 2009 RMA is for replacement, not data recovery. Corsair will not attempt to recover any data from the device. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 20, 2009 Corsair Employees Share Posted March 20, 2009 First if you need to recover some data there are some third party utilities available that may help you if you have some data you need to recover from this site. And you will need to do this with a Windows system in addition there is an Application Note with some helpful tips as well. If you still have problems, let’s get it replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
tricia560 Posted March 20, 2009 Author Share Posted March 20, 2009 Thanks Ram Guy. I tried that app, and although it seems to list my files, it can't seem to recover them. I tried a few of the smallest, and they're unusable. This app also found problems with the drive, so I guess it's time to give up, and hope my teacher buys the excuse that a Mac ate my homework... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 21, 2009 Corsair Employees Share Posted March 21, 2009 I'm sorry to hear that, unfortunately the only other option would be to take it to a data recovery service center and see if they are able to recover the data. In my own experience, most places will give you an estimate on how much it would cost to recover the data and how much of it may be able to be recovered, but data recovery can be quite expensive depending on the type of failure. Link to comment Share on other sites More sharing options...
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