Susan in SoCal Posted March 13, 2009 Share Posted March 13, 2009 Hello! I purchased a 2 module memory kit (VSgbKIT400c3G) from New Egg last week. I installed the two modules today. Upon turning on the machine, there was a loud noise from fans, computer didn't boot, and acrid smell. I removed both modules and saw that one module had melted on its side. I replaced the other module and everything works fine. What would have caused this? Is it possible to return the one melted module for a replacement? Or should I return both to NewEgg and get a new package? Thanks in advance! Susan Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 13, 2009 Corsair Employees Share Posted March 13, 2009 I am sorry about that and we will be happy to replace them as far as the cause it is hard to say with out seeing the modules and the system. Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
Susan in SoCal Posted March 13, 2009 Author Share Posted March 13, 2009 Hey Ram Guy & thanks for your response. Just to clarify, only one (of the two) malfunctioned. The other is installed and is working fine. I wanted to know if I could just return the one and receive a replacement for that one. Or do I have to return both? Thanks again! Susan Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 13, 2009 Corsair Employees Share Posted March 13, 2009 Yes you can get just one replaced but they may send a different BOM or Build of that part and if so then you would need to get them both replaced. But you are welcome to try just one if you like. Link to comment Share on other sites More sharing options...
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