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Corsair USB Drive says "USB Device Not Recognized"


jkl

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I have a "Flash Voyager" (http://www.corsairmemory.com/products/voyager/default.aspx) Corsair USB Flash Drive and suddenly one day, it stopped working.

 

Now, whenever I plug it into any USB port, Windows pops up a "USB Device Not Recognized" error. I have tried it with several Windows XP computers and it is the same.

The device does not show up as a drive in My Computer or Windows Explorer. When I open up Device Manager and look under "USB Controllers", there's just a item called "Unknown Device."

 

I have years of important information stored on that flash drive, and I do not have backups of much of it. I am mostly concerned about being able to copy the data off the drive...is there any way it can be done in this situation?

 

Please help!

 

PS: I know there's probably a warranty for this device, but understand that I am not mainly concerned about getting a replacement for the drive but that I want to save the data on the drive!!

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Have you tried plugging it into a powered USB hub that is connected to the USB port of a computer, such as:

 

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=1219235&CatId=392

 

Sometimes the power coming out of pc's usb ports to power a usb device is marginal at best and as the system ages it can drop further to the point it won't provide enough power to any thumb drive bigger than 512mb and you end up with the dreaded "not recognized" error.

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  • Corsair Employees
Let's get them or it replaced. Please follow the link in my signature “I think I have a bad part! Or *New* Tech Support Express” and we will be happy to replace them or it, please note that you are posting from the forum!
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Thanks for your replies.

Yes, I've tried plugging the device into many different computers both directly into the PC's box and a powered USB hub. So it's not that problem.

 

It's nice that Corsair seems to be willing to replace the broken devices, but as I said in my post above, the priceless data on the device is what I'm most concerned about getting back, the device can be easily replaced inexpensively...

 

I think I will be staying away from Corsair products in the future and telling others to do the same, I haven't had any USB drives do this ever.

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  • Corsair Employees
Is the drive detected when you plug it in and a drive letter assigned? If so then you may want to review the article here: . For some data recoveries advise. You may also want to check out websites such as http://www.download.com, http://www.softpedia.com, or http://www.snapfiles.com and search for "USB Data Recovery," to see if you can find some freeware/shareware that may help you recover the data. If all else fails then you may need to contact a local data recovery service center to find out if the data is recoverable.
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