Paiolino Posted February 18, 2009 Share Posted February 18, 2009 Hi, I think I got a defective ram stick. I live in Italy, can I have it replaced directly from Corsair (or from the local distributor?). I would like to bypass the shop who sold me it because all I got from them was only bad words and insults. I have no words for them. The defective stick was tested alone with memtest86+ 2.11 and I got these results: address: 0000053580c - 5.3MB err-bits: 00004000 It reports many errors (> 40). I got the same results in any of the slots of the motherboard. The serial number of the ram stick is: 3258337 07511030 Module Version: 2.1 Thank you in advance. Paiolino Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 19, 2009 Corsair Employees Share Posted February 19, 2009 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
Paiolino Posted February 26, 2009 Author Share Posted February 26, 2009 Thank you, ram guy, for your quick response. I'll try to test them on another system before opening a RMA request. I have another question for you: I noticed that ram modules are quite hot. I attached a thermal sensor to one of the working modules on my motherboard and it reports (50°C / 122°F). Is it normal? Both the working and the defective modules report almost the same temperature. Thanks, Paiolino Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 26, 2009 Corsair Employees Share Posted February 26, 2009 Its not uncommon but no normally they will run about 100-110 Deg F and memory can run much hotter than the MB can stand, I would suspect if its running that hot the MB may be most of the cause, can you test them in another system and test them one at a time? Link to comment Share on other sites More sharing options...
Paiolino Posted February 26, 2009 Author Share Posted February 26, 2009 Yes, i'll test them one at a time in the next week. In my previous post I forgot to mention that before owning and using these memory modules I used the equivalent ones but "DHX" and C5 instead of C4, but they run "cold". I mean, they didn't become so hot. But I got them replaced from the shop I bought them (with all the bad words I mentioned before) because of incompatibility with the MB (I think with the OLD bios). So I got the C4. Anyway, I'll do the tests then I'll post the results. Thank you again, Paiolino. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 27, 2009 Corsair Employees Share Posted February 27, 2009 NP and If you still have problems, let’s get them replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
Paiolino Posted March 5, 2009 Author Share Posted March 5, 2009 I tested onto another system. I got the same results as my computer. It's defective. I'm opening a RMA request. This stick is a part of a "matched memory pair", should I send back the pair or only the defective one? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 5, 2009 Corsair Employees Share Posted March 5, 2009 You will want to get the set replaced Twin2x2048-6400C4 is the way they are sold and what you should use. Link to comment Share on other sites More sharing options...
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