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New 650TX wires not connected


stogs

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I recently bought (12/24/08) a 650TX power supply from newegg and just notice 2 wires from one of the PCI-E 8 pin connectors are not connected. I would have returned it to newegg, but I already sent in the rebate form. I didn't notice it at first because I wasn't using the connector. I submitted an RMA request, but should I have posted here first?
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  • 2 weeks later...
So I sent this power supply back, it was received on 1/13. My case had not been updated, so I called customer support. I was told they could not ship me a replacement until 2/6. Wow!!! Nearly a month to replace a defective product. That seems like a long time to have to wait. Why does it take so long?
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Do you offer the ability to get a different product? I would be willing to pay any difference in price (within reason) for a comparable product. I just hate to be without my primary machine for so long. Thanks.
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