jayraffe Posted January 6, 2009 Share Posted January 6, 2009 History: The kit RAM is 10 months old. Upon first insertion, I had to swap the sticks to get a proper boot up. Three months ago, with no other soft- or hardware changes in the interim, the PC would just reboot. Removed one stick - and the system has been working fine. The moment I add the second stick (in either the first or the second slot), Windows XP Pro 32-bit will go into a boot up-restart loop. Replicated as recently as this morning. Situation: I would like to use the full 2GB RAM that was paid for, and need to return the single module that is causing the problem or the pair (if that is the recommendation). Please advise. Thank you. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 6, 2009 Corsair Employees Share Posted January 6, 2009 Please clear your BIOS, set the system to default settings, and test each module individually with Memtest for 3-5 passes each. http://www.memtest.org Link to comment Share on other sites More sharing options...
jayraffe Posted January 11, 2009 Author Share Posted January 11, 2009 After clearing BIOS by resetting the CMOS jumper on the motherboard, and with default Phoenix/Award v6 BIOS settings, the machine boots into Windows XP with one stick. With the other stick, there is a series of long beeps, and nothing else. Will Memtest actually do anything when the system does not POST? Thanks for your assistance. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 13, 2009 Corsair Employees Share Posted January 13, 2009 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
jayraffe Posted January 13, 2009 Author Share Posted January 13, 2009 Thanks. I have completed the online support form using TSX, and await the RMA number to be sent by e-mail. I will send both sticks in their original packaging. jayraffe Edit: The link ( http://www.corsair.com/warranty/rma_form.aspx ) you posted is a different form than the one I filled out via TSX. Will that be a problem? I have the case number if you need it. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 14, 2009 Corsair Employees Share Posted January 14, 2009 No it just might have went in as a regular question instead of an RMA request. Link to comment Share on other sites More sharing options...
jayraffe Posted January 15, 2009 Author Share Posted January 15, 2009 Earlier today I received a request to clarify the module count - I had put down 1 (thinking of it as one kit). Although a reply with a count of 2 (sticks) was posted using the URL in the mail, I am still waiting on the RMA number. Hopefully it will be sent Thursday Jan 15, so I can ship it tomorrow itself. Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 15, 2009 Corsair Employees Share Posted January 15, 2009 If you can post your case # here, then I will try to get the RMA approved ASAP! Link to comment Share on other sites More sharing options...
jayraffe Posted January 26, 2009 Author Share Posted January 26, 2009 The RMA was approved (Case 813969, RMA 1088437). I am sending the modules in their original packaging with a copy of the e-mail confirmation and contact information with serial numbers for the individual modules noted. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 27, 2009 Corsair Employees Share Posted January 27, 2009 NP they will send you a replacement set as soon as they are processed. Link to comment Share on other sites More sharing options...
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