witsend07 Posted October 7, 2008 Share Posted October 7, 2008 Hey everyone! First post on the boards, and it's a pleasure to be here :) So let give an idea of the situation I'm facing. Yesterday, I turned on my machine and nothing came up on the screen except the no signal message. Up until yesterday, everything was working fine, and had been since June when I built this machine (I had this same problem when building the machine, but a firmware upgrade fixed everything). I tried resetting the BIOS to default settings (removed battery, changed jumper, and even tried the switch to reset that's a special feature on the mobo at the back, by the PS2 ports). So I tried removing components, keeping only the essentials (RAM, GPU, CPU). When it still didn't work, I tried removing one of the sticks of RAM, and I was finally able to get into the BIOS again. Once in there, I made sure that all the settings were back to default, and started testing different configs of the RAM sticks in different slots. The "working" stick works in all slots on its own, so I know that all the slots on the mobo are still working properly. The combination of the "working" and "faulty" sticks in any of the slots (in any combination, single channel, dual channel, reversed placement) doesn't work at all (i.e. back to no picture at all). The "faulty" stick on it's own doesn't work in any of the slots. Now, you might be wondering why I'm placing the words working and faulty in quotation... well, it's because I tried both sticks in another machine at work and they worked flawlessly. I also ran Memtest+ v2.01 on them for 2 hours just to be sure that nothing had happened to them (when I first built the system, I ran Memtest for 24 hours without any errors). Just to add, when I have both sticks in and I get no picture, there are no beeps and no way for me to tell what's going on, and more importantly, what's not going on/going wrong (guess that's the downside to the mobo that I have). However, in the BIOS, there is an option to send power to unused DIMM/PCI slots even if they're not occupied, but sadly, I've already tried it with the option on and off with no change. I'm currently running with 1 stick of the matched pair. I'd really like to be able to use the other stick as well. I haven't gotten a chance yet to try some generic RAM and see what happens. Is there any way that it's a combination of the two sticks that's messing things up? And if so, why is it that the "faulty" stick won't work on it's own in any slot, even though the slots are fine? If anyone has any ideas, they would be greatly appreciated, as I don't know what else to try/test. Looking forward to hearing back from everyone! Cheers! Edit: Sorry, just added the specs in the msg as well for convenience of those reading. Any reason why this topic was moved to the "Warranty Questions", as this is more of a technical question than a warranty question, but hey, I'm new here ;) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 7, 2008 Corsair Employees Share Posted October 7, 2008 Make sure you have the latest BIOS for the board, and also be sure to manually set the memory voltage to 2.1 volts with these modules. Test them once more, individually in the slot closest to the CPU and if one passes, and the other fails, then we will want to get them replaced for you. Link to comment Share on other sites More sharing options...
witsend07 Posted October 7, 2008 Author Share Posted October 7, 2008 Make sure you have the latest BIOS for the board, and also be sure to manually set the memory voltage to 2.1 volts with these modules. Test them once more, individually in the slot closest to the CPU and if one passes, and the other fails, then we will want to get them replaced for you. Thanks for the reply RAM GUY :) Did as you said, and only the "working" stick POSTed. Made sure I have the latest BIOS. Additionally, I borrowed 2 sticks of generic RAM (albeit slower than the Corsair pair) and placed them in 1 and 3 (dual channel), and voila, no issues whatsoever... so it's gotta be the RAM. What do we do now, RMA? Do I have to pay to send it to you guys? If so, any idea how much it would cost for Toronto, Ontario, Canada? Thanks for all the help :) Link to comment Share on other sites More sharing options...
Wired Posted October 8, 2008 Share Posted October 8, 2008 Sorry, just added the specs in the msg as well for convenience of those reading.That's what the dropdown above each post is for :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 8, 2008 Corsair Employees Share Posted October 8, 2008 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Normally you would pay for shipping to us, and we would pay for the return shipping. I am honestly not sure how much it would cost to ship from Ontario, but I would suggest that you contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and they may be able to answer any questions regarding the RMA. Link to comment Share on other sites More sharing options...
witsend07 Posted October 8, 2008 Author Share Posted October 8, 2008 That's what the dropdown above each post is for :) Realized that afterwards... my bad :s thanks for the fix! hehe Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Normally you would pay for shipping to us, and we would pay for the return shipping. I am honestly not sure how much it would cost to ship from Ontario, but I would suggest that you contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and they may be able to answer any questions regarding the RMA. Just sent in the RMA request, so hopefully they'll get back to me tomorrow (as I'm guessing they're closed for the night). I have no problem paying for the shipping there, just kinda sucks that I've had the RAM only since June and I have to pay again to send them in for a replacement, but that's life right? :/ Thanks again for all your help guys! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 8, 2008 Corsair Employees Share Posted October 8, 2008 Yes I would call them if you have any questions by phone after you get the number they will do their best to help you. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 8, 2008 Corsair Employees Share Posted October 8, 2008 Technical support would not be able to help you with shipping options, you would need to talk to our Customer Service to see what options may be available. You can contact them at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com. Link to comment Share on other sites More sharing options...
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