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Duties and Customs Fees


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Hey guys,


RAMGUY if you could kindly ensure that your RMA people remember to inform Canadian Customers that we will have to pay extra fees when we get our replacement parts.. that would be great.


I had a NOT SO NICE surprise of having to pay $60 in border fees!! Just to get my replacement sticks..


Add to that... whatever I have to pay to ship the box back to you.. and I'm EASILY going to be paying over HALF of what it cost me to get the sticks in THE FIRST PLACE..


So yeah... I work at a bank in canada here and one of our MOST IMPORTANT rules is NO SURPRISES!


This was a rather unpleasant one. :mad:

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  • Corsair Employees

I am sorry about that but you would need to take it up with our customer service.

Our hours are from 8:00 AM to 5:00 PM Pacific time Monday threw Friday, please try to call them again at 888-222-4346 or 510-657-8747 Ext "3" and do not hit any other extension or send an email to rma@corsairmemory.com along with your RMA# and ask them to check into this for you.

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Yeah no worries,


I left a message with Hussein.. it is what it is. I'm sure everyone up here is in the same boat.


Just thought I would pass it along to improve the overall experience. Nobody likes to go through the "woot my ram is here" to "WTF is this $60 FOR??" procedure. :roll:

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