Not quite sure who to contact

[Yoyi]

I just finished putting together a new pc, but I am having a bit of a problem. I tested everything out left the pc running for about an hour and monitored the temps before I put it into the case.

 

I tested it out with one stick of ram and it was doing a weird thing. When I turned on the power it would turn on then automatically turn off then turn back up before it would boot up.

 

First I thought it might be the mobo auto shutting down but it's the ram.

 

The stick that I was using for testing works fine but it does that weird shut off turn on thing.

 

When I put on the second stick the pc doesn't boot up. So I got that new one I just put in and try it out by itself. Computer doesn't boot. Next I put the original I was using back and again the weird turn off and on again when I power up. But it booted.

 

After a bit of this I opened up my other pc and grabbed the the ram that I am using there. I put one on the new pc and it boots no problem, no on-off thing or anything.

 

So I put the second stick from my old pc in to see if maybe the MB was the issue but now the pc boots up just fine.

 

Now my question is, should I contact the manufacturer (you guys) or the vendor (New EGG)

 

Thanks.

[RAM GUY]

I would make sure that you have set the memory voltage to 2.1 volts with these modules, and if possible, do a quick test with them in your older system to see if you get the same results. If you do, then lets get them both replaced. Please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.”

 

You can replace the parts with us, or NewEgg, it is up to you.