gojira54 Posted September 22, 2008 Share Posted September 22, 2008 Hi! my 620HX psu has died suddenly :0( I'm in the UK, what's the deal with the 5 year warranty, can't find any details for the UK corsair office if there is one... Could anyone give me any advice how to proceed, original reseller doesn't want to know as was bought 1yr2mths ago, RMA'd on US site but no response yet. Thanks for any help in advance :biggrin:, Paul Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 22, 2008 Corsair Employees Share Posted September 22, 2008 Did you get a case number for the RMA? I would recommend that you try the PSU functionality test. If the PSU powers on and stays on, then there may be some other issue. If this is the case then I would recommend testing the PSU in a different system to be sure. If the PSU is still not powering on properly then let us know and we will be happy to replace it! Link to comment Share on other sites More sharing options...
gojira54 Posted September 22, 2008 Author Share Posted September 22, 2008 I turned my PC, power flicked on then off, breaker had been tripped on the rooms power circuit. 10 amp fuse was blown on PC power cord. removed psu from case, shorted green wire on power connector to force the psu on - doesn't do anything :0( From: noreply_tsx@corsairmemory.com Sent: Sat 9/20/08 2:48 PM To: thcforme_hotmail.com Please do not reply directly to this e-mail as this address is not monitored. Dear Valued Customer, Your RMA request was received on 9/20/2008 9:48:55 AM. We will review this request as soon as possible, and respond to you with an RMA number or further suggestions/requests. Thank You! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 22, 2008 Corsair Employees Share Posted September 22, 2008 There should be a case # associated with that email, if you can give it to me, then I will approve your RMA for you. Otherwise please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
gojira54 Posted September 22, 2008 Author Share Posted September 22, 2008 Tech Support Express Case [686421] oops that was the email title durrrr... thanks for your time :0) Link to comment Share on other sites More sharing options...
gojira54 Posted September 22, 2008 Author Share Posted September 22, 2008 Hello, Thanks for the info, got ther RMA docs. Shipping this PSU to the Netherlands is gonna cost me about £30!!! Is there any corsair account I can use to get this item shipped back? This is a ridiculously expensive to get resolved for me otherwise :s Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 22, 2008 Corsair Employees Share Posted September 22, 2008 Unfortunately from technical support, I could not offer you any alternative options. You will need to contact our customer service/RMA department to see what options would be available. Link to comment Share on other sites More sharing options...
gojira54 Posted September 22, 2008 Author Share Posted September 22, 2008 okay, please could you provide an email or link for that? Link to comment Share on other sites More sharing options...
Wired Posted September 22, 2008 Share Posted September 22, 2008 customerservice@corsair.com Link to comment Share on other sites More sharing options...
gojira54 Posted September 22, 2008 Author Share Posted September 22, 2008 ......ta :0) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 23, 2008 Corsair Employees Share Posted September 23, 2008 okay, please could you provide an email or link for that? Sorry I thought I had posted it up above! You can contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com. The address that Wired posted should work as well. Link to comment Share on other sites More sharing options...
gojira54 Posted September 23, 2008 Author Share Posted September 23, 2008 Thanks a lot for all the help, UPS has picked up the faulty PSU now. Very impressed with the RMA process so far :0) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 23, 2008 Corsair Employees Share Posted September 23, 2008 Thanks a lot for all the help, UPS has picked up the faulty PSU now. Very impressed with the RMA process so far :0) Glad to hear it, let us know if there are any problems! Link to comment Share on other sites More sharing options...
gojira54 Posted October 2, 2008 Author Share Posted October 2, 2008 I got brand new PSU in the mail yesterday, my desktop is now up and running again. THANK YOU :0) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 2, 2008 Corsair Employees Share Posted October 2, 2008 I got brand new PSU in the mail yesterday, my desktop is now up and running again. THANK YOU :0) Glad to hear it, thanks for the update! Link to comment Share on other sites More sharing options...
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