enhet Posted September 19, 2008 Share Posted September 19, 2008 Dear Ram Guy, I have some problems with the memory I bought for my new computer for about 3-4 months ago. I have no problem installing, either 32 or 64bit SP1 Vista with either one DIMM (2gb) or both installed (4gb). The problem I get occurs randomly. I get BSOD randomly, sometimes after 5min and somtimes after 20 hours. This does only occur when I have both the memory sticks installed, and not when I only have one stick installed. I ran memtest86+ with both sticks seperatly. The first one didn't show any error, so I replaced it with the current one I have installed atm. After 4min in the memtest it gave me an error, which i've attached to this post. I ran memtest again on the same stick that gave me the error after 4min, but then it didn't give me any error, strange? The odd thing is that I can still play games and don't get any BSOD's while using the stick that memtest gave error result. That is if I only have 1 stick installed and not both. With both I get random timed BSOD's. Any idea what I can do to find out more, or maybe its an factory fault? And btw, my computers spec should be included in the post I hope :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 19, 2008 Corsair Employees Share Posted September 19, 2008 What version of memtest are you using should be http://www.memtest.org ver 2.01? And I would check the MB BIOS and update it to the latest if one is available then please load setup defaults and then set the memory Voltage to 1.7 Volts then set the timings manually to the tested settings for the specific module you have, and test the modules one at a time with http://www.memtest.org to be sure one is not failing. If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. In addition, with some MB's (Mostly ASUS) you have to disable legacy USB in the bios when running any memory test. Link to comment Share on other sites More sharing options...
enhet Posted September 20, 2008 Author Share Posted September 20, 2008 Thank you fo the fast reply Ram Guy. Yes, I used the 2.01 version of memtest and have the latest BIOS for my ASUS motherboard. I do know that the default voltage for my RAM is set to 1.5v when I used Cpu-z, so I will change it to 1.7v as you said, what timings should I use with that voltage? I'll check if I have the legacy USB thingy active and get back to you when I've tested everything :) Thanks for the help! Regards enhet Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 22, 2008 Corsair Employees Share Posted September 22, 2008 You can get the tested settings from the link in my signature, did setting the Voltage help to make it more stable? Link to comment Share on other sites More sharing options...
enhet Posted September 23, 2008 Author Share Posted September 23, 2008 I have'nt had the time to test it 100% yet. I did one test with both stick installed and set only DRAM voltage to 1.70v. That resulted in 300.000 error messages in memtest, I then lowered the voltage to 1.6v and only got 1 error in memtest. But i haven't had them tested seperatly, but im gonna do that in a couple of days, with these settings aswell: Testing parameters for TWIN3X/XMS3-1333C9DHX (IN): TWIN3X2048-1333C9DHX Data Sheet Motherboard make and model: ASUS P5K3, P5E3 Premium/Deluxe ! Each pair is tested and packaged together using the following settings: Advanced Jumper Free AI Overclock: Manual CPU Control: AUTO FSB Frequency: 333 MHz PCIE Frequency: AUTO DRAM Frequency: DDR3-1333 MHz DRAM Timings Control: Manual CAS# Latency:___________9 RAS# to CAS# Delay:______9 RAS# Precharge:__________9 RAS# Activate to Precharge:24 DRAM Static Read Control: Disabled DRAM Dynamic Write Control: Disabled CPU Spread Spectrum: Disabled PCIE Spread Spectrum: Disabled CPU Voltage:__________1.4500V CPU PLL Voltage:_______1.6V DRAM Voltage:_________1.5V FSB Termination Voltage:_1.3V North Bridge Voltage:____1.55V All settings not listed should be left at AUTO or BIOS Default Maximum DDR3 recommended VDIMM: 2.00 Volts Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 23, 2008 Corsair Employees Share Posted September 23, 2008 The Voltage will be printed on the modules label: Please make sure that you have the latest bios and load setup defaults and then set the memory Voltage to what is on the modules label then set the timings manually to the tested settings for the specific module you have, and test the modules one at a time with http://www.memtest.org to be sure one is not failing. If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. In addition, with some MB's (Mostly ASUS) you have to disable legacy USB in the bios when running any memory test. . Link to comment Share on other sites More sharing options...
enhet Posted October 10, 2008 Author Share Posted October 10, 2008 Dear Ramguy, sorry about the long delay, but i've had alot to do in school, and haven't had the time to investigate the problems. I've done four (4) test, two on each module with different settings and the results are as follow: 1. I used these settings on both modules (TW3X4G1333C9DHX), to be honest, i'm not sure if these settings are correct for my modules, are they?: Motherboard make and model: ASUS P5K3, P5E3 Premium/Deluxe ! Each pair is tested and packaged together using the following settings: Advanced Jumper Free AI Overclock: Manual CPU Control: AUTO FSB Frequency: 333 MHz PCIE Frequency: AUTO DRAM Frequency: DDR3-1333 MHz DRAM Timings Control: Manual CAS# Latency:___________9 RAS# to CAS# Delay:______9 RAS# Precharge:__________9 RAS# Activate to Precharge:24 DRAM Static Read Control: Disabled DRAM Dynamic Write Control: Disabled CPU Spread Spectrum: Disabled PCIE Spread Spectrum: Disabled CPU Voltage:__________1.4500V CPU PLL Voltage:_______1.6V DRAM Voltage:_________1.7V FSB Termination Voltage:_1.3V North Bridge Voltage:____1.55V All settings not listed should be left at AUTO or BIOS Default Maximum DDR3 recommended VDIMM: 2.00 Volts Result: Both modules resulted in millions of error messages in Memtest 2.01. 2. The second test I did was using default settings in BIOS with the default RAM voltage (im guessing 1.5V). Result: One of the modules, which I was suspecting did give some errors in memtest, but the other module was working fine. I did about 3-4 passes on each module to be on the safe side, but one module was giving errors. What should I do? Best Regards enhet Link to comment Share on other sites More sharing options...
enhet Posted October 15, 2008 Author Share Posted October 15, 2008 any help would be appreciated :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 15, 2008 Corsair Employees Share Posted October 15, 2008 Please Disable legacy USB Support int he BIOS when running http://www.memtest.org and please test the modules one at a time and I would try the memory Voltage at 1.8 Volts with the CPU Voltages at Auto. Link to comment Share on other sites More sharing options...
enhet Posted October 22, 2008 Author Share Posted October 22, 2008 dear ram guy, I disables USB legacy mode in BIOS and ran both sticks sepparetly at 1.8V with auto CPU voltage. This is the result of my testing: Stick #1: This one gave errors in memtest while running at 1.8V. When running on default Volt value in BIOS this stick gave me 2 errors in 5 passes. Stick #2: This one also gave errors in memtest while running at 1.8V. But when running on default Volt value in BIOS it didn't gave me any error in 5 passes. This stick is the one that's been working all the time, without errors. Stick #1 is the one that's been giving me errors all the time in memtest. What's the next step? It feels like i've tried everything. Best Regards enhet Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 22, 2008 Corsair Employees Share Posted October 22, 2008 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
enhet Posted October 23, 2008 Author Share Posted October 23, 2008 Alright. I still have one question. Is it possible for me to only send you the faulty stick so I still can use my computer for school? Would be really nice if that was possible. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 23, 2008 Corsair Employees Share Posted October 23, 2008 I am sorry but no these are not available as single modules and if we did replace just one then you would not have a matched set any more. You will want to send both modules. Link to comment Share on other sites More sharing options...
enhet Posted October 23, 2008 Author Share Posted October 23, 2008 okay. How long will it take for you to recieve them, test them and then resend new ones? are we talking about days? weeks? months? Would be really nice if it can be done as soon as possible. Thx! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 23, 2008 Corsair Employees Share Posted October 23, 2008 It will usually depend on how you send them to us but the average is 7-10 Business days Link to comment Share on other sites More sharing options...
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