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RMA Instructions.


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Hello who ever it may concern.


Long time fan of your products, but do have a concern when it comes to going about the RMA from Canada.


It would be greatly appreciated if you guys would come up with a How To on filling out these custom form application's and what code's to use for product description, type of deport / import.


I have not got the greatest clue on how to fill out papers with FedEx or UPS for this to avoid added delay / unwanted fees.


Here is the Canada Border Services Agency form from UPS.





Thank you!

Canadian Customer

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I got most of the Canada Border Services Agency - Export form figured out, the ones that I have question's on I'll just get FedEx to help with when I drop the package off at the Calgary Depot.


What a pain in the rear end, to bad you guy's didn't have a Canadian facility to accept RMA's.


Next question now is, since you ship back using UPS, will I receive a bill from UPS for any duties on importing the replacement product?

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