RMA Instructions.

[benj114]

Hello who ever it may concern.

 

Long time fan of your products, but do have a concern when it comes to going about the RMA from Canada.

 

It would be greatly appreciated if you guys would come up with a How To on filling out these custom form application's and what code's to use for product description, type of deport / import.

 

I have not got the greatest clue on how to fill out papers with FedEx or UPS for this to avoid added delay / unwanted fees.

 

Here is the Canada Border Services Agency form from UPS.

 

http://www.ups.com/media/en/ca/export_declaration.pdf

 

 

Thank you!

Canadian Customer

[RAM GUY]

I am sorry but I would not know this and I would suggest asking the Agent for UPS in your country. Or you can call our customer service and see if they can help you 888-222-4346 Ext "0".

[benj114]

I got most of the Canada Border Services Agency - Export form figured out, the ones that I have question's on I'll just get FedEx to help with when I drop the package off at the Calgary Depot.

 

What a pain in the rear end, to bad you guy's didn't have a Canadian facility to accept RMA's.

 

Next question now is, since you ship back using UPS, will I receive a bill from UPS for any duties on importing the replacement product?

[Wired]

I think that as long as it's clearly marked on the package that it's a warranty replacement that there's no duty charges. I'd get a confirmation on that to be safe though.

[RAM GUY]

There should not be any Duties or fee's but there may be something in your country I am not aware of so I would suggest calling our customer service to be sure.