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VX550W Issues


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Hello RamGuy!


I was hoping you can be of assistance.


Built a computer for a client back in June. About two week's later he started getting constant blue screen issues. Runs Windows Vista Home Premium SP1 fully up-to-date, latest drives, etc. Happens sitting idle, or load when playing games.


(STOP: 0x000000C, and STOP: 0x0000000A)


Ruled out the memory, and other pieces of hardware. Even re-imaged the machine, issue still continues. Client dropped the computer off again yesterday, and I started looking at it today.


Started thinking, I've ruled out everything else, maybe I should check the power supply.


I plugged in my Rexus PST-3 Digital Power Supply Tester w/ LCD Voltage Meter.


This is the reading I received on the screen.


+5: LL - Flashes constantly stating fail.

+12V1: 12.3

+3.3: 3.4

-12v: 12.0

+12V2: 12.2

5VSB: 5.2

P.G: 300ms


(I tried taking a picture, but the blinking on the LCD display comes out blurry)



So I went to the Rexus website, and looked at the error codes. This is what it stats for "LL";


"11. Detected Voltage lower than Min. value, "LL" will display on the screen." - "

When abnormal happened, it will alarm and relative digit blink on the screen."



Now when I first turn the power supply on when connected to the tester, the +5 read's around 5.10 - 5.18 then drop's to 4.75 then continues to fall then it reads LL.


I grabbed another VX550W I had sitting around from another machine, and it does not have the same issue when connected to power supply tester.


So would this be the culprit in the on-going BSOD issue?


If so, what do you require to RMA it? (Box, invoice, screws, power cable?) And what would the replacement be? (Brand new, refurbish, repaired?)


Thank you RamGuy!

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  • Corsair Employees

Looks like there is a good chance that the PSU is causing the instability, lets get it replaced!


Please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.”


The replacement will be a new unit, and you do not need to include all the accessories, you only NEED to send the PSU itself, accessories are optional.

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Guess I might just have to eat the cost of the power supply for the guy and get him a brand new one....


Location Date Local Time Description

CALGARY, AB, CA 12/09/2008 14:45 PICKUP SCAN



(Kind of funny, I shipped it the same day it was approved, the 10th, but yet it wasn't picked up until the 12th.)


Phoned UPS today to find out why it hasn't done anything. The nice lady on the phone said that they haven't received it at the depot yet, and the rest of the paper work hasn't gone through to be forwarded to border agents. She said that she figured UPS lost the power supply (after pick up, it hasn't even arrived to the depot in Calgary to continue its quest), I did insure it though.


New problem, I cannot start a trace for the package because I shipped it from "The UPS Store", a part of Mail Box Etc, I have to deal with the store number in question to get them to start a trace. Well as for that, I'm still waiting to hear back... I have a funny felling that they haven't done anything....


So basically, I flushed $35 down the drain to send it to Corsair, and now I just lost another $90 + GST / shipping to replace the darn thing.





I was going to send it FedEx ground, but they said that Corsair Memory is "Black listed" when I gave them the name. This was at the local FedEx owned / operated center at the airport....


Oh the joy's... Should have just sent it Canada Post...

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  • Corsair Employees
Sorry to hear that. I am not sure if there is anything that we can do to help you, but you can contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to see if there is anything they can do. I honestly could not tell you why we would be blacklisted by a FedEx store, do they not ship to the US?
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This was not a FedEx "Store", it was an actual FedEx owned / staffed facility, International Center. All international and express package's go through this center as it has custom agents and access to the run way at the Calgary International Airport.


They found the package early today, was still on the truck that picked it up...


But now they say, that it wont leave till Monday.........


How many day's do I get with that RMA number?

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  • Corsair Employees
How many day's do I get with that RMA number?


You have plenty of time, no need to worry about it. Worst case scenario we could just re-activate the number for you, but you have at least 90 days before you need to worry about that.

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Thank's RamGuy, I contacted the number today. They said they did not receive any RMA's for that number yet. So I gave the the tracking number proving that they did receive it to get the ball rolling again after sitting for two days.


It's not like it wasn't clearly marked on the box. I put those auto generated RMA printout's all over the box with my info on it and the RMA number.


Let's see if this thing ships out some time this month now :cool:

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