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Dont waste time or money


lordraptor1

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Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them.

 

well for starters i will say i have the same or similar issue (twin2x2048-6400c4 ram though) only 1 stick always hits c-1 the other comes up numerous errors in memtest. with that said i have yet to hear anything on my rma request as of late (yes i checked my spam folder). so with ALL of the above stated i find it:

 

1. that the ram fail (at the manufacturers specs) after only 6 month (give or take for others)

 

2. obvious faulty ram being it was always run at manufactures timings and voltage and never oced

 

3. having the system down costing money (for those of us that use our pc for work) and corsairs policy on credit card being required for cross rma (NOT EVERYONE HAS A CREDIT CARD NOR DO THEY WANT ONE) companies need to quit requiring a credit card for a cross rma in some instances it is quicker and easier just to go replace it

 

4. corsair needs to grant cross rma's to those whose ram fails in the first year or 2 (especially since some people pay 200.00 + only to have the ram drop to 89.99 in 3 to 6 months)

 

5. i am considering a different brand next time around because although i was happy with the ram (when it worked), i have to wonder if i am going to have a system down every 3 to 6 months waiting for me to request rma, send in ram, and wait for ram to return (especially since i never got an rma number nor have i got shipping instructions.

 

at this point i am not happy with corsair customer service

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  • Corsair Employees

I am sorry about that and I will pass your concerns on the the proper person/'s.

However, if your system seems to be killing memory every few months that would suggest there may be some other problem and I would get the MB checked.

 

In addition, FYI we do not provide advanced replacements as a rule only if you are in a special circumstance will they make and exception. And we do not sell direct so there is no other way for us to process that type of transaction, I am sorry but we are not like Newegg or Zip Zoom Fly.

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after my issue with my corsair ram twin2x2048 6400c4 (CM2x1024-6400C4) i can only offer the advice of dont waste your money on corsair ram unless you have a credit card. corsairs customer service is lacking when it comes to those of us that do not have, use, or want a credit card and need our systems for our jobs. corsair in their infinite wisdom of credit card required for cross rma are costing me 12.00 an hour every day i am suppose to be working and cant because my ram died after only 6 months running it at the manufacturers rated 800 MHz 4-4-4-12-2t @ 2.1v. to make matters worse i paid 199.99 + tax for this ram at fry electronics in irving tx 6 months ago and it is now 89.99 + tax and there is a manufacturers rebate on it :mad:. i would advise not buying corsair unless you have a credit card if you use your system for your job because corsair does not care if their faulty ram is costing you money. well i am off to shop for mushkin, G.SKILL, or crucial ram, sorry corsair you only have yourselves to blame for losing cash from me. maybe if you understood where those of us who have no credit card and use our pc's for our only source of income you might understand where i am coming from, 4 to 5 days is to much time to be down let alone the 7 to 10 business days that i was told it would be and i work on weekends which i also have to count makiong it 2 to 4 days longer that your time frame.:mad:
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I have seen some of your posts recently (I just had a single module out of a pair of TWINX2048-8500C5D's fail) and I am not sure I understand your argument. From what I have seen here, Corsair normally does not do advanced replacement and they offered it to you to help you out. The big problem here is that you do not have a credit card to submit as collateral until Corsair receives your memory. Are they supposed to just "take your word for it" that you will send back the broken modules? I can't think of any other way that Corsair can be sure that you or anyone else is not trying to rip them off. You seem pretty disgruntled about paying $200 for the memory at one point, and now seeing that they are $90 for the same thing, which I can understand, but thats just the way the electronics industry works, I paid $400 for a 60GB ipod a few years ago, and now you can get one with 160GB capacity that is smaller and lighter, with better functionality for $350. Thats the way it goes. I am sure that if Corsair could still sell the parts for $200 they would.

 

Whoever you decide to buy your next set of memory from you may want to check in advance as to what type of replacement policy they have, I am not aware of any company that would send you out a new product on "good faith" even if the original part had failed, but I could be wrong :p:

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ok let me clear things up a bit (corsair obviously didnt listen when i called them). this is not the first set of these i have had die on me, this set was my personal set the other 3 were in systems i built for some local people. everyone was using a different board. in fact the only set still working flawlessly is on an evga 680i that i built and sold off, those modules are still going after a year so out of 5 sets i have had 4 that died withing a 6 month timeframe. as to the comment of teh board being at fault,(SORRY CHARLIE) it has ran every other ram i have tried from kbyte to OCZ, i borrowed some ocz from my old 680i board that the room mate is using for her college schoolwork which i have no chance of getting that back anytime soon ( i tried). so before anyone wants to blame a board they need to first ask if it is eating other ram alive (it's not). right now it has a 533 MHz kbyte stick in it that has been through a few systems (780i is the third) so if it is my board why is it that only the corsair xms2 sli ready ram the only stuff that has died in it and how is it that the other 3 people who has had it die on them (and using different mobos) have the same situation only the corsair xms2? they have already moved on to another brand i am already at that point of joining them. i am sure that corsair could do something the problem is they dont want to because i do not have a credit card, they do not really care that i make my living with my pc and that ram dying ( or any other part ) is a big deal when i do not have backup parts running out my *****. is corsair going to pay me for lost work time? NO, is corsair going to look out for their customers that dont have a credit card and has a corsair product in their system die? again NO. so what is the incentive to stay with corsair??? NONE! i understand corperate policy, i really do. what ticked me off was that i was told a cs superviser would call me in 1 hours time because they were in a meeting, and 2 hours later i still had not been called. when i called corsair back i was given teh brush off by the csr and was told that his supervisor was in a meeting (convinient that when you need a supervisor to try and get something worked out that they are in a meeting, out for lunch, or some other song and dance as to why they are not there). i lose money while i am not doing my voip thing (12.00 for every hour of talk time). since corsair is surely not going to compensate me the lost wages and i paid 199.99 + tax for this ram i feel the least corsair could do is offer me a cross ship, i dont care about better than 800 MHz ram i just want my ram to work at it specs and last. right now with my customer service experience i really see no need to stay with corsair, when i make up my mind 100% i not only no longer purchase products from said company but i also make others aware of my experience, in fact i no longer buy, build, or recommend asus products and it looks like i am about to add corsair to the list. and before someone asks why i just dont use the 533 as a temp until i get my ram rmaed? simple enough with vista x64 with all of the eye candy turned off eats that single little 512 Mb stick of 533 alive and i have enough time to leave the room before stuff boots up. all of teh stuff i need up to do my voip job will cause my system to slow down so much it might as well be frozen up.
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now i am really not looking forward to an rma of this ram which apparently i am not the only one that has had it fail same ram (xms2 twin 2x2048-6400C4/CM2X1024-6400C4 is what is on the modules). with seeing this topic corsair needs to give me a cross rma without me having a credit card that way if they send me the wrong stuff i can complain about it and get it fixed correctly. i can afford NO downtime because i use my system for work. looks like corsair needs to retrain all of theirrma staff and customer service staff.
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has left me dead in the water without a computer for, so far, a solid month.

 

 

 

if this happens to me or they do not ship me the right ram i will most certainly be an ex customer. i cannot afford that much down time, i cannot really afford even a day of downtime (which i am already getting because of an obvious defective product:mad:) and better to have lack of communication that what i am getting when calling and trying to get something done considering my situation of needing my pc for my job and not having any income at all since it is down due to faulty corsair ram

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now i am really not looking forward to an rma of this ram which apparently i am not the only one that has had it fail same ram (xms2 twin 2x2048-6400C4/CM2X1024-6400C4 is what is on the modules).
This is a TECHNICAL SUPPORT forum. Yes, you will see people posting with problems here. Some are technical in nature, others are just configuration issues or knowledge issues. Nothing in life is forever, which is why there are warranties in place.

 

 

with seeing this topic corsair needs to give me a cross rma without me having a credit card that way if they send me the wrong stuff i can complain about it and get it fixed correctly.
Ram Guy has already commented on their advanced replacement policy. It's an exception, not a rule, and it cannot be done w/o some type of guarantee (e.g. a credit card) that they will get the RMA'd memory back.

 

To help in your future prospects, you may want to talk to your bank and see if they have debit cards that can be used as credit cards.

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no i do not need to, after this waste of my time not having ram in my work pc (which keeps me from making money to pay my bills) i am going with a different vender from now on. as i have stated, this is the only ram i have ever had an issuewith on this board (780i) or 3 others (evga 680i, asus stryker, and an intel brand board respectively) out of 5 times using this model of corsair ram only one of the sets has lasted longer than 6 months (pretty poor track record IMHO) and all of these sets of ram were set to sli enabled cpu max oc (if aplicable in bios) otherwise they were set manually to 800 MHz 4-4-4-12-2t 2.1v (corsairs rated specs for these modules with the sli epp). i explained my situation clearly i though (ram died, i need this system for my job as i am a voip tech, cannot be down withought my system because this is how i make a living, and i do not WANT OR USE A CREDIT CARD. so as far as i am concerned corsair is punishing me because i do not have nor want a credit card when they are at fault here because teh ram was run at specs rated by corsair and it failed after only 6 months and causing me to lose money from my job because i do not have ram in my system because of a faulty corsair product. my gripe at this point is because of corsairs customer service people and teh fact that i spent 199.99 on this ram 6 months ago only to have to pay more to send it in and wait for an unknown amount of time (one topic on these forums has stated over a month and was sent the wrong ram the first time), so how am i wrong for wanting a cross rma for ram that died running at rated specs after only 6 months? answer is i am not, how is corsair wring for not even listening to me and trying to figure something out? very wrong. they do not call back, do nto return e-mails, dont listen to the customer, and tell you they will get your supervisor only to get back on the phone with a reason that they cant, on teh phone, in a metting, at lunch, etc. (the at lunch thing was funny by the way especially at 10:00 in the morning corsairs time). the problem is simple IMHO. my ram died, i need my system for work because every day without my system i am losing money, and corsair does not seem to terribly interested in even trying to figure out something. i am looking at at least 2 to 3 days for my ram to show up at corsair (via priority mail w/delivery confirmation), then god knows how long for corsair to do their thing send the ram and it arrive (hopefully undamaged if sent by ups and the right ram)if corsair wants to punish me for not having a credit card when i bought a product that was obviously deffective since it only lasted 6 months at rated speeds then the only 2 options i see is upgrade the ram to either a better 800 MHz sli ready set, or a 4 gig set of similar sli ready ram (yeah right), or just give me a cross rma to minimize my down time (preferred solution). at this point it is easier for me to just go buy new ram (different brand) and tell people not to buy corsair stuff. believe me if it was not for teh fact that i used my computer for work and i was losing money every day it is down i would not care about cross rma at all, however that is not the case because i DO use my pc for work and every day it is down i lose money out of my pocket. so in a nutshell this ram i paid 199.99 + tax for is costing me more than it should with loss of income, downtime, and the initial cost of teh ram.
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  • Corsair Employees

lordraptor1

I am very sorry for the way you feel and you have made your point quite clear and I do not know of any memory maker that would do a advanced replacement with out some type of payment guarantee and as I stated we do not sell direct and would not have any way to do that type of transaction. SO it is not that we don't want to help you it is that we do not have a way to do that type of transaction. I would suggest calling in and talking to a supervisor at 888-222-4346 and see what can be done to help speed things up. In addition, what you have posted would suggest a MB problem not memory problem or the memory was miss handled at some point.

 

Ultimately you are the customer and if you can get it your way then more power to you and I do understand. But the policy in place is more than fair especially when I look at other manufacturers policies and practices.

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ram guy i understand what you are saying but it is NOT a mobo problem, as i have stated already there are others her in town different boards same ram and 4 out of 5 have failed within 6 months, second i have tried to talk to a supervsor by calling only to get excuses as to why a supervisor was unavailabe. the reason for me wanting cross rma is as follows:

 

1. i have read a topic where the guy was sent teh wrong ram at first and then had to wait over a month (sorry is corsair gonna pay me for my down time?, did not think so).

 

2. i have made numerous calls to speak with a supervisor to try and get teh rma and try and get it done as soon as possible because i use my pc for my income with teh csr's being unhelpful (was not asking for cross rma at this point just trying to get it done as quick as possible)

 

3. asked to speak with a supervisor to have comments like " he is currently out to lunch" (lunch at 10:00 A.M. corsair time seriously does corsir think their customers are stupid or something?), " he is currently in a meeting", "i will pass along your info and have him call you back within the our"

 

as i have stated at this point i am NOT a happy customer, if a supervisor would at least talk to me it would be a step in the right direction for customer service.

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  • Corsair Employees

I am not sure You understand I cannot help you with that sorry and you would need to talk to a supervisor and I am sorry that is not reasonable that they are not available if they are not available they will get your number and have one call you back ASAP.

Please email me your number and name and put a link to this post and ATT Ram Guy in the subject line.

ramguy@corsairmemory.com and I will have one contact you and see what can be done.

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i called and spoke with hussain, he is working with me on my situation. my whole gripe about it was trying to have teh shortest turn around time as possible and not one person had any ideas other than cross rma which i had no credit card to get. now had some csr had any other ideas they should have offered those up or put me on with a supervisor who could have offered some suggestions. anyway, hussain has agreed to give me a cross rma because of my situation and i am good to go (just gotta wait for ups to arrive). how about for future references when someone like me with no credit card needs to have as little down time as possible, another tier of rma? like for example:

 

person calls for rma, tells the model of the product, ram dept chacks stock of said product, once product is in stock customer sends product and contacts as soon as it is shipped with tracking number, corsair verifies tracking number and ships as soon as it confirms deffective item is in transit? i just know that in my situation time is money. i guess i will just have to make sure i have a backup just in case i run into a problem like this in the future. sorry for the rant but when my time is money i cannot sit around wondering how long it is going to take (especially when bills are coming due soon.)

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i will ram guy, i just cant stand having my work pc down costing me money. if one of teh csr's had an idea of how to minimize my down time i would probably never posted here at all, anyway i am waiting for teh replacements, and i have teh deffective stuff sitting in the entryway by the front door waiting for the delivery person, i am sure that since they have to pick up the old stuff they will not just drop the package and run (like the ups guy normally does)
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voip tech support. i use multiple monitors so it is easier on me since my monitors are all cheap 20"ers. this pc i use for work is my personal system that i had originally intended for cad software but ended up finding that yahoo thing that has worked for no more than i use it and it does not cost me an arm and a leg. so to answer your question easily it is both my work and personal system however as a work system and it being down i have to either fight teh roomy to use hers (which will not work with the voip programs and if it would i would not be able to get the time i need to use it considering it is what she uses for her college schoolwork) also i need to point out that the mobo and the 2 9800 gtx's wer got when i won the evga mods rigs thing and got the 1k gift certificate otherwise i would not have those 3 items right now and instead i would have a 780i and a single 8800 GTS 640, the quad was a gift. with all of that said does it really matter? this system has been my college pc, my personal pc, my media center, and my work pc and in its current config it works for any task i throw at it working, gaming, watching movies, or anything else (i could even encode videos with it). this system will last me for quite a few years with everything i do allowing me to be able skip nehalem if i choose to (which i am).
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nah, i just dont need it. like i said i dont do alot of gaming at all and the few games i do have will run max with a single 8800 GTS 640 and if it had not been for the evga mods rigs contest win i would be on a 680i with a single 8800gts 640 ;). most people see or hear my system specs and think gaming rig LOL, then when i tell them what i do with it they think i am crazy LMAO. i have looked into gpu's for cad apps and i figured for cheaper price, i can get something that would work just as well (and i was right), i had solidworkse student edition installed for awhile with my old gts 640 and it ran smooth as butter. anyway, i am off, i am trying to sell some items so i can get some pc parts so i can actually have 4 gigs of ram and get some other parts i need for it, peace.
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  • Corsair Employees
Reading through the post you made I will say this again; if the system you have seems to have this problem after a period of time few months and consistently displays this symptom then the MB or PSU should be checked and the statement that you know 4 out of 5 people that have that issue would only confirm there may be some problem with the MB or PSU you all have used. Or you all are over volting the memory. Memory will not fail that way no matter who made the modules and failures like that would suggest the Voltage is peaking beyond spec.
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Reading through the post you made I will say this again; if the system you have seems to have this problem after a period of time few months and consistently displays this symptom then the MB or PSU should be checked and the statement that you know 4 out of 5 people that have that issue would only confirm there may be some problem with the MB or PSU you all have used. Or you all are over volting the memory. Memory will not fail that way no matter who made the modules and failures like that would suggest the Voltage is peaking beyond spec.

 

 

again i will say that out of teh 4 out of 5 NONE of them are running teh same board or system so to break it down for you :

 

1 person no issues nvidia chipset

1 person dead ram intel p35 chipset

1 person dead ram intel d945 mobo

1 person dead ram intel x48 chipset

1 person dead ram intel p35 chipset

 

 

(new persons with issues with the same ram as of yetserday)

 

1 person dead ram after 2 months intel x48 chipset

1 person dead after 7 months nvidia 780i chipset

 

keep in mind i did not include my system which is an nvidia 780i chipset. so let us look at it from your end and say it is the mobo, how do you explain different chipsets (and vendors for that matter) having problems running this ram especially since it is on the qvl for some of them?? i am still waiting for corsair to e-mail me an update on my issue because i have not seen nor heard from ups or anyone carrying ram, i have the old stuff in the front entryway waiting for them to show so i can get the deffective stuff sent same day the new arrives.

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  • Corsair Employees

What was your RMA number and I will have Customer Service check into the case for you or please call them at 888-222-4346 Ext "0"

And I think you are missing what I had said, but it is not important let's get your RMA taken care of.

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What was your RMA number and I will have Customer Service check into the case for you or please call them at 888-222-4346 Ext "0"

And I think you are missing what I had said, but it is not important let's get your RMA taken care of.

 

 

the only rma number i have is not correct, it lists teh ram being returned as twin2x2048 5400C4 G when it should be twin2x2048-6400C4, also i cannot check the status myself because i do not have a case number either. sorry but this has got old fast and as it stands now i am NOT a satisfied customer.

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lordraptor1

I understand you are frustrated but how can I help you if you do not give me the information I have asked for?

Please send an email with all of your information and any numbers you have and Put Att Rm Guy in the subject line and a link to this thread and I will see what can be done. Just make sure all of your contact information is in the email please.

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