8GB Flash Voyager as Uknown Device with Critical Information

[milesxhour]

I’ve been using the Corsair 8GB Flash Voyager USB 2.0 Flash Drive for about two months without any problem. Two days ago I had to transfer some information off the flash drive to another computer. When I plugged it in gave me the following message::confused:

 

USB Device Not Recognized

One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.

 

When I click the message is sends me to Device Manager and it is detects it as Unknown USB Device or Unknown Device.

 

Since then, I’ve tried the following systems with the same error:

 

Laptop Dell XPS – Windows Vista 32bit and Windows XP Professional SP3.

Laptop Dell C400 – Windows XP Professional SP3.

 

Also different desktop configurations with the following OS:

 

Windows XP Professional SP2 and SP3.

Ubuntu 8.04

Windows Server 2003

Windows 98 (I’ve installed the drivers prior plugging in the Flash Voyager)

 

I’ve read and follow the instructions in different threads throughout this Forum without any success, like Uninstall and install the drivers, plugging it before login to windows, restart the system with the flash voyager plugged in, etc.

 

The information contained in the flash drive is of critical value. Is there a way I can recover the information? Any software or electronic bridge I can use? At this point the info has more value than the device itself. HELP PLEASE! :[pouts: I would appreciate any help and input. Thanks a lot in advance!:laughing:

 

BTW I also own other Corsair products and never had a problem.:confused:

[RAM GUY]

I am sorry but if the drive is not being detected and getting drive letter assigned then all we can do would be to replace the drive.

Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it.

[milesxhour]

:bigeyes:My concern is the information contained in the flash drive. The files are confidential, and if I'm not able to recover the information, then I'll have to destroy it and make sure nobody else can access it.

 

It is not the product but the service your product provides what has failed this time. So if there is no solution, I'll change my portable media for a 2.5" Hard Drive because I need a more reliable way to keep my files and be able to transfer them outside the Network.

 

Thank you for your prompt reply.

 

Regards,:sigh!:

[RAM GUY]

Our Customer Service hours are from 8:00 AM to 5:00 PM Pacific time Monday through Friday, please try to call them again at 888-222-4346 or 510-657-8747 Ext "0" and do not hit any other extension or send an email to rma@corsairmemory.com and ask them if there is anything they can do to help you.