r3m0dul8 Posted August 20, 2008 Share Posted August 20, 2008 Hi there all, got my new memory not too long ago, and Asus finally agreed to RMA my board. So now I have the CM2X2048-8500C5D (BIG thanks to Jelaide Ocbina, credit where credit is due, even though numerous voice messages left and no contact back from her) and I have yet another problem! (When will this end?) I refer to my previous post: http://www.asktheramguy.com/v3/showthread.php?t=70423 I have tried to insert both modules on factory defaults on my board, with the board BIOS version of 1302. Now I can only get one stick to work!! This is a (assumption) brand new kit - and again I almost have the same problem! I can have one of the sticks in, and it is set at all the correct settings, without any overclocking, and it works fine - no problem! When I try to insert the other, regardless of channel, and this is a sole module being inserted here - and it does not boot! It gives me the same 'Flatline' tone from the motherboard and refuses to boot. I really don't understand this now, I have followed all of your steps, guidance, tips, and install techniques but none of these seem to work! Now I know I am going to again need to RMA these, but come one - a second time?? I have already bust two motherboards because of these modules, and hopefully your memory modules will not be breaking this one too. I am sick of it, yet another £25 to post to you, yet another week I can not do any work, yet another bust component from corsair, costing me the earth in RMA's to and from both Corsair and Asus. HELP ME RAMGUY!!!!! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 21, 2008 Corsair Employees Share Posted August 21, 2008 Did you test the modules one at a time and one will not post? Or ???? Link to comment Share on other sites More sharing options...
r3m0dul8 Posted August 21, 2008 Author Share Posted August 21, 2008 Yup yup, one works - the other will NOT (under any circumstances) post, as previous post - still getting the same 'flatline' tone from the mobo telling me the module is D.E.A.D! Any suggestions would be grateful! :confused: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 22, 2008 Corsair Employees Share Posted August 22, 2008 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
r3m0dul8 Posted August 22, 2008 Author Share Posted August 22, 2008 Right, thanks, that's it? No apology, no nothing? just, "lets get them replaced". As I really appreciate this in the first instance, at the same time I beg that I assured that corsair test the modules before sending to me or is this asking too much? This memory is new out the box, untouched, non-clocked and yet this fails me too?? Why is is that when I spend almost £200, I end up with two dead motherboards, 4 dead modules, and now costing me further expense and inconvenience I have to RMA again due to a further DEAD module!!! I will do this a final time, again I am out of pocket, and again I am out of luck with my *ALL NEW PARTS* costing me close to £2k in losses with my business and no end in sight. It makes me wish that I went and bought the original OCZ memory initially, however due to Corsair's reputation, I decided to support Corsair with one of there best products ever made! Now I am regreting that this was not done in the first place. Regards. Dave. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 22, 2008 Corsair Employees Share Posted August 22, 2008 I am sorry about that I missed it was the second time, please call our customer service and let them know your previous RMA and they will help you get them replaced at our expense if the last RMA was in the last 90 days. Link to comment Share on other sites More sharing options...
r3m0dul8 Posted August 23, 2008 Author Share Posted August 23, 2008 I appreciate that, however can you provide me with a customer service number for the UK so that I can get in touch with them at a lower cost too. Can I also request a time scale on this turn around? I do appreciate all the help, as negative I may sound. I trust the Corsair name and recommend it to all of my clients that require upgrades. I am however suspicious of the new modules, and with all reason I am also cautious of the future of my motherboard. Can you advise me what I should be allocating to my voltages, 1.2v, NB, SB and so on. Also timings would be needed alongside these voltages, I would like to think that of all my years of over-clocking and machine building, I know a few things. However, it would make me more confident knowing that someone from Corsair can advise me what has been bench tested and confirmed. Thanks again Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 25, 2008 Corsair Employees Share Posted August 25, 2008 The customer service number is 001-510-657-8747 and then select "0" that will take you right to them. And the average turn around time is about 7-10 Business days. And you can get the tested settings from the link in my signature, if you have trouble with the settings just let us know on which setting. Link to comment Share on other sites More sharing options...
r3m0dul8 Posted February 19, 2009 Author Share Posted February 19, 2009 Hello again, thought I would reopen a scabbed over wound, as again my memory modules have gone down (random!) Is there chance that I can get a new RMA please ramguy? Also, would you be so kind as to confirm settings with me for motherboard bios options. I am pretty confident that all settings are right, but if you could just post with this info on, including memory and other timings/voltages. Have changed the motherboard since we last spoke. Not much in change as I have opted for the Asus Striker Extreme (which is a P5N32E-SLI in disguise). Thanks again Link to comment Share on other sites More sharing options...
DerekT Posted February 19, 2009 Share Posted February 19, 2009 Please enter here and set down your system hardware components being as specific as possible so that I can help you determine the BIOS settings. You are using two or four modules of 8500C5? Link to comment Share on other sites More sharing options...
r3m0dul8 Posted February 19, 2009 Author Share Posted February 19, 2009 Well, I'm actually wanting to get it working perfect on asus P5N32-E SLi with the 4 gig kit of 2X2048-8500C5D. I have all voltages currently on auto except for memory of which is on 2.1v (all other voltages would be nice), also timings for memory are 5-5-5-15 2T, all other settings in memory are auto. My overclock config in on manual and sli memory setting on expert, my fsb is unlinked both running at 1066. other speeds and settings are set to default, and are unchanged. I am using stock cooling that was supplied with the processor fitted firmly and correct. I am scared to clock my motherboard as I have RMA'd it three times! I have now bought a new kit, pretty much replica except for the motherboard is now a Asus Striker Extreme, same processor, same memory, same gpu's different brand. The memory bought for this works a treat! Thankfully I was confident that when buying a second set of the same memory, this time for a differnt vendor, it would work fine - and it turns out it does! If you could supply me with correct BIOS details for both mobo's, would be greatly appreciated. However in the meantime, how is my RMA getting along RAMGuy? Thanks in advance. Dave. Link to comment Share on other sites More sharing options...
DerekT Posted February 20, 2009 Share Posted February 20, 2009 Don't overclock. You are set correctly. I don't understand why you want extended settings. Don't overclock and run it stock. Clearly if you are RMA'ing as you show, then I advise you to run stock. Set to the modules required voltages and timings and no more.I have already bust two motherboards because of these modules, and hopefully your memory modules will not be breaking this one too. I am sick of it, yet another £25 to post to you, yet another week I can not do any work, yet another bust component from corsair, costing me the earth in RMA's to and from both Corsair and Asus. You must be doing something wrong. First off, DRAM is passive. DRAM can NOT damage hardware but hardware can damage DRAM. You are blaming the memory for other external reasons to failure. Do NOT overvolt your memory and there is no way you can damage the memory. Certainly it is user error when one continues to damage components such as you have. Blown boards, blown DRAM comes from USER ERROR when it is done as much as yours is done. That's my personal view and I don't work for Corsair, I am a simple member who has been in system hardware overclocking since the days of the early systems. I advise you to move to another memory manufacturer and then you can blame them for user error. Link to comment Share on other sites More sharing options...
r3m0dul8 Posted February 20, 2009 Author Share Posted February 20, 2009 Don't overclock. You are set correctly. I don't understand why you want extended settings. Don't overclock and run it stock. Clearly if you are RMA'ing as you show, then I advise you to run stock. Set to the modules required voltages and timings and no more. You must be doing something wrong. First off, DRAM is passive. DRAM can NOT damage hardware but hardware can damage DRAM. You are blaming the memory for other external reasons to failure. Do NOT overvolt your memory and there is no way you can damage the memory. Certainly it is user error when one continues to damage components such as you have. As I have stated, and will happily state again with the profound use of caps locks, is that NOTHING is clocked. I sure I clearly stated that out in this part of my paragraph: I have all voltages currently on auto except for memory of which is on 2.1v (all other voltages would be nice), also timings for memory are 5-5-5-15 2T, all other settings in memory are auto. My overclock config in on manual and sli memory setting on expert, my fsb is unlinked both running at 1066. other speeds and settings are set to default, and are unchanged. I am using stock cooling that was supplied with the processor fitted firmly and correct. I am scared to clock my motherboard as I have RMA'd it three times! I have now bought a new kit, pretty much replica except for the motherboard is now a Asus Striker Extreme, same processor, same memory, same gpu's different brand. The memory bought for this works a treat! I agree with you up to a point here: Blown boards, blown DRAM comes from USER ERROR when it is done as much as yours is done. That's my personal view and I don't work for Corsair, I am a simple member who has been in system hardware overclocking since the days of the early systems. If that is the case (and I was not blaming corsair, lets just get that straight), then why would 2 RMA'd boards not work with this memory at full speed - 1066MHz. If this speed was set on BIOS version at the time 1302, then the motherboard would not boot again, causing DIMM slot errors (Flatlining). I totally agree that corsair are probably, if not, one of the best memory module suppliers this earth has seen! I have always sold, reccomended and personally used corsair for many years now. Why on earth would I slate corsair after all that dedication? I was merely stating a fact of poor customer service at the time. The result? A perfect pair of sticks working for this long a period with a tricky little motherboard! Corsair paid the courier costs - good times! Either way, I am merely confirming the settings I currently have set in BIOS (and since motherboard number 1) with no overclocking done whatsoever. I do hope that this helps to flatten out the potential misunderstanding in this issue. However if you are trying to help, then picking out faults that were flattened out by Corsair Direct anyway, does not help me in anyway to confirming these settings, thus not answering my original question. I advise you to move to another memory manufacturer and then you can blame them for user error. After a comment like that, I'm glad that I do not have to rely on your customer service. I wouldn't think that Corsair would share your opinion nor would they encourage you to work for them if you are just going to tell customers to flee! As for user error, I will not stand here and rise to that. I have built many a PC, and none have gone down to this reason. Kindest regards Dave. Link to comment Share on other sites More sharing options...
DerekT Posted February 20, 2009 Share Posted February 20, 2009 Two things. I edited my post to remove some of the post after I posted it because I should not be giving you the bums rush here. This is not my business. But be clear, if you were in my business, you would already be gone. Hence the reason why there is even no edit sign on the post. Secondly you do not respond to: RAM is passive. DRAM can NOT damage hardware but hardware can damage DRAM. You are blaming the memory for other external reasons to failure. As for user error, I will not stand here and rise to that. I have built many a PC, and none have gone down to this reason. I am scared to clock my motherboard as I have RMA'd it three times! Why is is that when I spend almost £200, I end up with two dead motherboards, 4 dead modules, and now costing me further expense and inconvenience I have to RMA again due to a further DEAD module!!! Two dead motherboards and four dead modules of DRAM and you say you don't overclock and it is not user error. If I had one such as a purchaser in my business, I would give you your money back and tell you to go elsewhere. This is not my business, and hence the reason why I edited out the "Go Elsewhere" But be clear, you would be leaving my business never to return. I was not blaming corsair, lets just get that straight ? I have already bust two motherboards because of these modules, and hopefully your memory modules will not be breaking this one too. Yes, indeed, you would be leaving my business very quickly. Do you even know what you write? Link to comment Share on other sites More sharing options...
Wired Posted February 20, 2009 Share Posted February 20, 2009 Everyone take a deep breath and step away from the computer, ok? I've only skimmed this thread so I may have missed this, but have you considered the PSU to be an issue? It would explain having multiple parts go out over a period of time. Link to comment Share on other sites More sharing options...
DerekT Posted February 20, 2009 Share Posted February 20, 2009 I'm sorry Wired. I'll just bow out of this thread. Everyone take a deep breath and step away from the computer, ok? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 20, 2009 Corsair Employees Share Posted February 20, 2009 I am sure this is just a miss understanding and DerekT was just trying to help and I know he did not mean any ill will towards anyone. If any was felt I will be quick to apologize as its not our intent and I am sure from knowing DerekT it was not his as well. I would agree with Wired in his quick assessment here reading through the thread. It has to be some other cause going through two sets of memory and two MB's would point to some other component and most likely PSU. And Derek is correct memory is passive and even if it were shorted on the memory module the MB should sense that and not allow the system to post. Link to comment Share on other sites More sharing options...
r3m0dul8 Posted March 27, 2009 Author Share Posted March 27, 2009 Hi Just a update, I have recently bought a Corsair HX620 PSU from Scan.co.uk for just under £100, I am still having the same issue. The PC does not boot with both modules inserted in any memory chamber, it is still giving off a "Flat-line" tone. I have now tried alternative memory in my motherboard and this works fine in both banks. Now, can I please get a RMA? Thanks again Dave. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 27, 2009 Corsair Employees Share Posted March 27, 2009 Yes did we replace these once before? If so please call our customer service at 888-222-4346 or 510-657-8747 Ext "3" and let them know your previous RMA number of if not Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
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