nathalie Posted August 14, 2008 Share Posted August 14, 2008 hi. i'm a french customer. i had what i think was a faulty memory stick, for which i got a rma, and i promptly shipped it to the address that was given me, which is in the netherlands. on august 8th, i got an email, stating that corsair had received my memory and was about to process it, and that i would hear from them. since then, nothing. i would like to know if it's a 'normal' delay, i've tried emailing back but all i receive is a 'be patient' email, with a phone number that oddly enough, doesn't work during working hours. when i phone during closed hours, which is pretty easy for me due to time difference, i get the machine that says 'our offices are closed, etc..' but when i phone during opening hours, the phone-call doesn't get through. which leaves me pretty much stuck !!!! help ! and thanks in advance :) nathalie Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 14, 2008 Corsair Employee Share Posted August 14, 2008 If you can post your RMA# and Case# I will see if I can get an update for you. Link to comment Share on other sites More sharing options...
GandalfGreyhelm Posted August 14, 2008 Share Posted August 14, 2008 hi. i'm a french customer. i had what i think was a faulty memory stick, for which i got a rma, and i promptly shipped it to the address that was given me, which is in the netherlands. on august 8th, i got an email, stating that corsair had received my memory and was about to process it, and that i would hear from them. since then, nothing. i would like to know if it's a 'normal' delay, i've tried emailing back but all i receive is a 'be patient' email, with a phone number that oddly enough, doesn't work during working hours. when i phone during closed hours, which is pretty easy for me due to time difference, i get the machine that says 'our offices are closed, etc..' but when i phone during opening hours, the phone-call doesn't get through. which leaves me pretty much stuck !!!! help ! and thanks in advance :) nathalie Exactly the same problem for me :[pouts: Received e-mail 08/08/08 that parts had been received and would be contacted shortly. Case Number :632133 RMA Number :1066886 Also - when viewing RMA tracking site there is no information shown other than the date the RAM was received. Would be obliged if you could chase this up :): G. Link to comment Share on other sites More sharing options...
nathalie Posted August 14, 2008 Author Share Posted August 14, 2008 If you can post your RMA# and Case# I will see if I can get an update for you. that would be mighty sweet of you. RMA number 1068073 case #641002. tia, nathalie edit : reading gandalf's post just above, i just learned that there is a rma tracking site ? can you give me the url please ? or the way to access it ? gandalf, as a long time lover of tolkien's work, i can't but admire your handle, wtg ! sorry, off topic, end of edit. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 14, 2008 Corsair Employee Share Posted August 14, 2008 nathalie: 8/8/2008 6:30:00 AM TS/Administrator Customer Part(s) have been received by Corsair. Sent to ish.ishkuess GandalfGreyhelm 8/8/2008 7:00:01 AM TS/Administrator Customer Part(s) have been received by Corsair. Sent to shanewilletts I have sent our customer service an update but it would be best if you both called them 888-222-4346 or 510-657-8747 Ext "0" Link to comment Share on other sites More sharing options...
nathalie Posted August 14, 2008 Author Share Posted August 14, 2008 nathalie: 8/8/2008 6:30:00 AM TS/Administrator Customer Part(s) have been received by Corsair. Sent to ish.ishkuess GandalfGreyhelm 8/8/2008 7:00:01 AM TS/Administrator Customer Part(s) have been received by Corsair. Sent to shanewilletts I have sent our customer service an update but it would be best if you both called them 888-222-4346 or 510-657-8747 Ext "0" i have received an email with a tracking number, my memory stick has been shipped, thanks a bunch RAM GUY !! ps i finally managed to phone, and the people on the phone are extremely cooperative as well. thanks everyone. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 14, 2008 Corsair Employee Share Posted August 14, 2008 NP and thank you for letting me know! Link to comment Share on other sites More sharing options...
GandalfGreyhelm Posted August 22, 2008 Share Posted August 22, 2008 Just wanted to say that I finally received my RMA RAM and it works perfectly! Thanks RAMGuy - and thanks Nathalie! G. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 22, 2008 Corsair Employee Share Posted August 22, 2008 NP Thank you for letting me know! Link to comment Share on other sites More sharing options...
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