Wily_One Posted April 6, 2008 Share Posted April 6, 2008 Ugh - new build and having problems. :(: I have a set of TWIN2X2048-8500C5D. With one I can POST and boot into Windows. The other gives me long BEEP & C1 error, which means Memory Error on my mobo (EVGA 780i). I've run memtest on the "good" DIMM and it passes, but I can't even get that far to test the other one. I have already set the Memory to the following specs in the BIOS: 2.2v 5-5-5-15-2T tRC 24 The pair I have both say "XMS8505v1.3" on the back. Do I go straight to the RMA form? I've seen references to higher "version numbers" from other people, so I'd like to get whatever's the best, especially for this motherboard. Thanks. Link to comment Share on other sites More sharing options...
Wily_One Posted April 6, 2008 Author Share Posted April 6, 2008 P.S. Just what is the latest version # of these DIMMs, and what changes from version to version? Is it possible to get a replacement set that was specifically tested in a 780i? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 7, 2008 Corsair Employee Share Posted April 7, 2008 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” I believe the latest revision is 4.2, different revisions will indicate a slightly different bill of materials. 1.X uses Micron IC's, while the newer 4.X uses PSC IC's. Link to comment Share on other sites More sharing options...
Wily_One Posted April 7, 2008 Author Share Posted April 7, 2008 Thanks - will do. I see you guys are located in Fremont. I'm in San Jose. Rather than dealing with shipping delays, could I just drive over there? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 7, 2008 Corsair Employee Share Posted April 7, 2008 Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and see if you can request a "Will Call" RMA. Link to comment Share on other sites More sharing options...
Bullvine Posted April 8, 2008 Share Posted April 8, 2008 I have 2 X 1 gig mem modules Corsair 8500C5D in my new build. I found that I could not post and kept getting a d1 error. Like the Coyote I also have the Evga 780i motherboard. I took out one module and computer was able to post. I then tried other slots with the same piece of memory and was able to post with each slot. I then tried the other module and could not post in any of the slots. Do I send them both back or just the bad one? Thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 8, 2008 Corsair Employee Share Posted April 8, 2008 We will want to get them both replaced for you, however make sure that you have the memory voltage set manually to 2.1 volts when testing. If the modules still fails to post then please use the On Line RMA Request Form and we will be happy to replace them. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
Bullvine Posted April 8, 2008 Share Posted April 8, 2008 Yeah, Already did that, it's set @2.1v in bios for my memory or I can leave it at auto and the results are the same. I went so far as to order more memory from Newegg (same type and brand) and installed it yesterday. It works great. Of course I'm still interested in returning the bad set. Thank you for your quick reply. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 8, 2008 Corsair Employee Share Posted April 8, 2008 No problem, lets get the failing set replaced! Link to comment Share on other sites More sharing options...
Wily_One Posted April 21, 2008 Author Share Posted April 21, 2008 Just curious, but how long does an RMA normally take? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 21, 2008 Corsair Employee Share Posted April 21, 2008 As long as the parts are in stock, it should not take more than 5-7 business days. However I would recommend that you contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to find out for sure. Link to comment Share on other sites More sharing options...
Wily_One Posted April 22, 2008 Author Share Posted April 22, 2008 Well, well, before I was going to call I got the email the return shipment is on its way. Should be here in a day or two since I'm right here in San Jose. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 22, 2008 Corsair Employee Share Posted April 22, 2008 Well, well, before I was going to call I got the email the return shipment is on its way. Should be here in a day or two since I'm right here in San Jose. Sounds good, let us know if there are any problems! Link to comment Share on other sites More sharing options...
inspir3 Posted May 18, 2008 Share Posted May 18, 2008 Dear Corsair Support, I'm also receiving this error. I get a constant long beep and receive the C1 error on the LED display. With the TWIN2X2048-8500C5D RAM plug it: BEEP and C1 ERROR :evil: With different ram such as ******** Blastic Traster (2x1gb 1066mhz): system boots up fine. :eek: Is there a CORSAIR direct shop located in Australia NSW (post code 2161)? If not, how do I get this issue rectify/service? Thanks Hao Link to comment Share on other sites More sharing options...
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