Kingenp84 Posted February 19, 2008 Share Posted February 19, 2008 Hi! I resently just bought and built myself a new computer, with this HX520W PSU. Everything is fine but somehow the computer just turns off just like someone switch off the power. Is my PSU causing this? This have happened two times now and im a little bit worried... Sorry about my english but hopefully you will understand. Thanks for the help! Edit: I know that my comp isnt overheated because the CPU temp in the Bios is around 26-28 celcius and the PSU should give enought power to my system. Its not overclocked or something. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 19, 2008 Corsair Employees Share Posted February 19, 2008 Test your memory individually with http://www.memtest.org, make sure the memory is configured properly with the tested settings from the manufacturer. Link to comment Share on other sites More sharing options...
Kingenp84 Posted February 23, 2008 Author Share Posted February 23, 2008 Hi! I just did a memtest on my memory invidualy without any error. Did it for 1-2 hours for each memory. I even bought a "Belkin Surgemaster Goldseries" to be sure that the electricity was ok. But that didnt help either...I noticed that if I turned off the computer and dont switch off the power on the "Surgemaster", the computer wont accidently turn off... So if I turn off the power for one day its a big chance for the computer to just turn off after starting windows. When I boot computer right after its all fine... Shouldnt be any problems with the windows since its authentic so im quite sure its something with the power to my computer, could it be the PSU? Thanks for the help! Link to comment Share on other sites More sharing options...
ragekage Posted February 24, 2008 Share Posted February 24, 2008 this is a shot in the dark but i was having the same problem, turns out a temperature monitoring program called core temp was to blame, sure wish i would've thought to check that sooner... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 25, 2008 Corsair Employees Share Posted February 25, 2008 It is possible that there is a bad component in the PSU, however if it works for long periods at a time, then I tend to think there may be something else causing the issues. Have you tried plugging in the unit directly into the wall to see if you have the same issues? Also, to add what ragekage posted, you may want to run the system in safe-mode to see if you get any shutdowns. If you get no shutdowns when in safe-mode, then there may be some type of software/driver conflicts. Link to comment Share on other sites More sharing options...
Kingenp84 Posted February 26, 2008 Author Share Posted February 26, 2008 Hi! This is quite strange. Before I got this surgemaster I used a plug board without a on/off bottom so I had to remove the comtact between the plug board and the socket every time I turn my computer off. Thats when these strange shut downs comes. Now when Im using the Surgemaster which got these on/off bottom, so I dont have to remove the contact from the wall, and I dont get these strange shutdown now. Only once, the first time when I switched from my older plug board to this Surgemaster. This makes me thinking that I dont get these shutdown as long as there is a contact from the wall to the computer. Is that normal??? Cause I got another computer that dont turns off like this. Should I do something or just wait until I get another shut down? About the software conflict: how come that I only got one shut down, and after that everything is perfect? I dont have many software installed in this new computer...only the drivers and the minimum software for the hardware to work....The software I got on this computer is installed in the older computer too...Its Mirc, Warcraft 3, ventrilo and MSN...nothing else...so i relly dont belive there is a software conflict =/ Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 26, 2008 Corsair Employees Share Posted February 26, 2008 Were you removing the surge protectors power cord from the wall socket when you shut down the system? I am not sure I understand what is going on. You got a new surge protector and now there are no problems? Is that right? Link to comment Share on other sites More sharing options...
Kingenp84 Posted February 26, 2008 Author Share Posted February 26, 2008 Sorry for my english =/ what im saying is...the problems only comes when I remove the power cord from the wall socket...thats what I had to do when i didnt had any on/off bottum on the plug board (where i plugg all my power cord from computer, sub and monitor) Now when I have this surgemaster who got this on/off bottom i dont have to remove the power cord from the wall socket anymore...so I dont get these strange shut downs anymore either.... So im woundering if thats a normal problem to get these strange shutdowns when you had to remove the power cord from the wall socket? Cause its kind of strange...everytime i remove the power cord from the wall socket and leave the computer for several hours - a day, it will shut down within 5 mins...restart it and everything is fine after.... Since everything looks like it works fine...should I leave it like that or should i do further investigation? Link to comment Share on other sites More sharing options...
Garvin Posted February 26, 2008 Share Posted February 26, 2008 When you unplug a computer from the wall or use the off position on the Surgemaster, the computer's motherboard relies on a small CMOS button battery to retain the motherboards BIOS settings. It sounds like that replaceable battery is too weak to hold the BIOS settings for very long after you unplug the system, so that when you plug the system in days later, the settings are gone forcing a shutdown. When you turn the system on again, the motherboard seems to be dropping back to default settings in order to boot up. The motherboard's manual will have instructions for replacing the battery. Link to comment Share on other sites More sharing options...
EliteKiller Posted February 26, 2008 Share Posted February 26, 2008 When you unplug a computer from the wall or use the off position on the Surgemaster, the computer's motherboard relies on a small CMOS button battery to retain the motherboards BIOS settings. It sounds like that replaceable battery is too weak to hold the BIOS settings for very long after you unplug the system, so that when you plug the system in days later, the settings are gone forcing a shutdown. When you turn the system on again, the motherboard seems to be dropping back to default settings in order to boot up. The motherboard's manual will have instructions for replacing the battery. FWIW I've never seen a bios that resets back to defaults cause a system to shut down after 5 min. in the OS. Kingenp84 has never mentioned that he has to reset the bios, so it's unlikely that it's a configuration issue. The Belkin surge strip is also not doing anything to clean up the power, and I'd wager that if he were to unplug the psu cord from the Belkin that the problem would resurface. It's almost as if the psu resets itself after initially receiving power. I'd try another psu to see if the problem still exists. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 26, 2008 Corsair Employees Share Posted February 26, 2008 This is a strange issue. To know for sure whether the PSU is causing it or not, you may want to try a different PSU if you have one available, or try this PSU in a different system to see if you get the same results. We have no problem replacing the unit at anytime for you, but if everything is working fine at the moment, then there may not be a reason to RMA. Link to comment Share on other sites More sharing options...
Kingenp84 Posted February 27, 2008 Author Share Posted February 27, 2008 yeah, its a strange issue.. It took me several hours to built the computer, to hide every cable and so on...since everything works fine at the moment, I think I'll leave it like that. I mean I almost got 5 years warranty of the psu here in Sweden. Just paniced in the begining when I got this issue - new computer who didnt work like it should. Many thanks for the support and the other users who posted some answear in this thread! =) Link to comment Share on other sites More sharing options...
Kingenp84 Posted March 15, 2008 Author Share Posted March 15, 2008 Ok its been a couple of days now, and I was totaly wrong before...(about removing the power cord from the socket) The shut downs comes more randomly and the last few days the computer shut downs once a day. And still, after 1 shut down the system will be fine after the reboot. I still dont know what the problem is. I just bought a new PSU for my other system http://www.silverstonetek.com/products/p_spec.php?pno=st30nf&area=usa Is it able for me to try this PSU on this system or is it too weak? Maby i should try the Corsair PSU on my other system instead? Link to comment Share on other sites More sharing options...
Garvin Posted March 15, 2008 Share Posted March 15, 2008 For the system listed in your specs with the 8800gt, that model Silverstone's too weak, only 18amps on +12volt rail, video card calls for 24amps. If used, you might end up with a badly corrupted hard drive. Link to comment Share on other sites More sharing options...
Kingenp84 Posted March 16, 2008 Author Share Posted March 16, 2008 ok thanks, ill try the corsair in my other system then. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 17, 2008 Corsair Employees Share Posted March 17, 2008 ok thanks, ill try the corsair in my other system then. Let us know how it turns out! Link to comment Share on other sites More sharing options...
Kingenp84 Posted March 20, 2008 Author Share Posted March 20, 2008 ok, I did some test and now its even stranger. Since I only have 1 hd, 1 dvd burner/player and 1 front bay (connected to soundcard) I only use 3 power connectors. So I was thinking that one rail was overloaded (the right one) and had some problems to draw power from the other rail to balance the load. I moved 1 power connectors to the other rail. Hope you understand this, how the power was/is connected (0=nothing and 1=connected) Before:0-0-1-1-1 Now:1-0-1-0-1 The video card is still connected to the "green rail" http://www.houseofhelp.com/forums/attachment.php?attachmentid=2056&d=1155657758 So the strange thing is that after changing power connectors to the PSU, the computer turned off 6 times in a row now, within 5-10 mins (different every time), even without using the computer, maby moving the mouse in windows a little bit. And I still cant get my computer stable... Since the computer only turned off once/day before and now EVERY time I really think there's some problem with my PSU. Is the PSU to weak for my system? Its not overclocked or anything... Do I still need to try the PSU in my other system? EDIT: after changing back the power connectors to the previous settings, the computer only turned off once and got stable after that...this is strange... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 20, 2008 Corsair Employees Share Posted March 20, 2008 The HX520 is definitely powerful enough for your system. If changing the ports on the PSU is causing your system to reboot more consistently, then lets get the unit replaced. Please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
Kingenp84 Posted March 20, 2008 Author Share Posted March 20, 2008 ok, but is it possible for me to return it to the retailer (called Webhallen/www.webhallen.se) I bought the PSU from instead? The shipping cost for me to send it to USA will cost me half of the PSU =/ Link to comment Share on other sites More sharing options...
EliteKiller Posted March 20, 2008 Share Posted March 20, 2008 ok, but is it possible for me to return it to the retailer (called Webhallen/www.webhallen.se) I bought the PSU from instead? You'll need to contact them directly for the answer. Good luck. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.