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System Unstable now dead


socceric18

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So here's the story. Windows crashed during a game, and when it booted back up it froze and then things went down hill from there. XP would barely make it past the login screen and give me the blue screen. I did a repair install of windows a few time and this helped a little allowing me to back up my important files. But windows was still unstable and would crash if any applications were running or the screen saver came up. Since i had my files backed up, i wiped my hard drive and tried to reinstall windows, but the install crashed with the same type of blue screen error, which brings me here. I got this system about a year and a half ago, and have never had problems until this.

 

Please help!

 

-Eric

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  • Corsair Employee

Do you have one or two modules? If you have two modules, it is very unlikely that both modules would fail at the same time. To help troubleshoot, I would suggest testing the modules individually in the same memory slot. If one of the modules fails and the other works, then we will need to replace both of them for you. However, if you get errors with both of them, that would usually suggest some other problem.

 

If you determine you have a faulty module, then please use the On Line RMA Request Form and we will be happy to replace it.

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Okay Ramguy,

 

I have two 512 modules, and i found the faulty one. I can't believe this was the problem the entire time! Wish i could've have identified it as the problem before i formatted my HD.

 

I have a question: My motherboard has 4 memory slots, and whoever configured my computer had the memory in slots 1,3; or 2,4 depending on your reference? Anyway, when i was testing the memory one at a time, the computer wouldn't boot up when i had the memory in slow 1/4, but worked fine when i had only one module in 2/3. Whats the reason for this?

 

Whats the next step? Is this memory still covered by the warranty? Will you replace it. I have wanted to add another gig of memory to my system for a while, is it okay to fill up all the slots? How about 3/4 of the slots?

 

Thank you for your help!

 

-Eric

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The modules should work in any DIMM slot configuration that you install them in, although only certain combinations will allow you to run in dual channel (check your motherboard manual to find out which slots). If both modules work individually in certain slots and not others, then there may be an issue with your motherboard, however if one module works in a slot and the other module does not work in the same slot, then lets get both modules replaced.
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Okay, i sent an RMA request. You meant if one works in the slot and the other doesn't, that you will replace the one that works not both of them, right?

I look forward to hearing from you guys soon, it has been too long since i've played counterstrike!

 

-Eric

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