Help! Another drive parts failure? Male usb end on drive is loose, no connection..

[cvo]

I pulled my drive out of a computer at school today and I noticed that the part you stick into the computer is loose. I immediately set it aside so as to not get further damaged. I just got home and tried it to try and sync my drive to get the data off it, but the led on the drive doesn't even light. I'm like 99% sure either the solder broke off the connections or the silicon on the chip probably broke near the usb male end.

 

What's the link again to get an RMA...again?

Will it void my warranty if I try to cut back the rubber and see if I can resolder the connections (if that's the problem) to attempt to get the data from it?

 

Thanks for the help...this is my second failed corsair drive...starting to loose faith in the quality of product.

 

Drive Specs:

Corsair Flash VoyagerGT

4.0GB

1.5months old (received at beginning of december 07, as a replacement drive)

 

 

Edit:

Found the online RMA submit link and submitted my RMA.

Looks like a similar problem here: http://www.houseofhelp.com/forums/showthread.php?t=66123

[Wired]

I'd imagine any modification of the drive would invalidate the warranty. I'd call in to Corsair directly, as they may want to analyze it to see why it came loose after only a month and a half.

[RAM GUY]

Please call our Tech support at 800-205-7657 and ask for me.

[cvo]

Since I'm in school all day from like 8am-6pm (CST) I don't know when I'll be able to call you personally. I'll forward the number to my dad who should be able to call you during daytime business hours.

[RAM GUY]

We are in Pacific Time so if you call us when you get home we will still be here. We are three hours behind you.

[cvo]

When I called I forgot to ask, can you send an extra drive cap with this replacement? They tend to get loose (almost to the point of sliding off in my pocket) after about a month and a half.

 

Thanks again for the help and with any luck it'll ship out ups tomorrow afternoon.

[RAM GUY]

Please send an email request to jackflash@corsairmemory.com along with your name address and phone number and they will send one to you, other wise I would call them back and ask.

[cvo]

Looks like they can't send the spare cap in with my RMA..oh well.

Just an update:

The department received my RMA Thursday, so hopefully my replacement 4GB GT ships out Monday...haha I'm lost w/o my 4GB, the old walmart special just doesn't compare.

[RAM GUY]

I understand, and you can call our customer service at 888-222-4346 Ext "0" and ask them for the status.

[cvo]

I've received my replacement drive today, 1 day ahead of UPS' schedule. So far it's working well, I'll post back if I have any further troubles...I don't anticipate any.

Thanks for some of the best customer service around,

-Chris

[RAM GUY]

Thank you Chris and yes please let me know if you have any more questions!