benj114 Posted January 22, 2008 Share Posted January 22, 2008 Hello Ram Guy, I sent an email on November 2nd 2007 to the email address listed in your sticky post for cap replacements http://www.asktheramguy.com/v3/showthread.php?t=53099. Sent the email with the title 2GB Flash Voyager Cap., with the link to the link above, product detail and my name full address and so on. Have not received a reply or a new cap. Are you not sending these to Canada? And just as a note, the email was sent from a ISP email address and not a free one. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 22, 2008 Corsair Employees Share Posted January 22, 2008 Please send it again and CC it to Ramguy@corsairmemory.com and I will see they contact you. Link to comment Share on other sites More sharing options...
benj114 Posted January 22, 2008 Author Share Posted January 22, 2008 Thanks Ram Guy, Its been resent. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 22, 2008 Corsair Employees Share Posted January 22, 2008 OK No problem I will look for that mail in the morning! Link to comment Share on other sites More sharing options...
benj114 Posted January 23, 2008 Author Share Posted January 23, 2008 Did you receive the mail? The send report says it was successfully delivered. Thanks Ram Guy. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 23, 2008 Corsair Employees Share Posted January 23, 2008 Please see this post If you have a missing or damaged part for one of our products or are missing a cable for your PSU, lost the Cap for your Flash Voyager drive, or have a damaged or failing fan on one of our H series coolers for example: Please go to Submit a RMA request and fill out the on line form. Link to comment Share on other sites More sharing options...
benj114 Posted January 25, 2008 Author Share Posted January 25, 2008 Thanks Ram Guy. I received the cap today in the mail. Funny thing is the letter inside the envelope was dated just after I sent the initial request but was post marked at the beginning of January. Must have been misplaced. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 25, 2008 Corsair Employees Share Posted January 25, 2008 Its hard to say, but I don't think it's important, you have the cap now. Link to comment Share on other sites More sharing options...
lalittle Posted March 5, 2008 Share Posted March 5, 2008 Thanks Ram Guy. I received the cap today in the mail. Funny thing is the letter inside the envelope was dated just after I sent the initial request but was post marked at the beginning of January. Must have been misplaced. Does the new one stay on well? I just got an 8GB, and the cap is too loose to reliably stay on. I sent an email in to get a replacement cap, but I haven't received it yet. I really need the cap to stay on and keep the end clean, so if this is going to be a problem, I need to know soon so I can return this unit and get a different unit that reliably keeps the connection protected. Thanks, Larry Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 5, 2008 Corsair Employees Share Posted March 5, 2008 They will send the caps when they are in stock and sometimes we just run out of stock. Just send the request and one will be sent to you ASAP. Link to comment Share on other sites More sharing options...
Digital Dreams Posted March 7, 2008 Share Posted March 7, 2008 Is this the same problem I've always had with the Corsair Voyager sticks ? After a few weeks of use the cap loses it's adhesion and slips off easily. I cure this by cleaning the inside of the cap and the metal of the usb plug with a mild solvent cleaner. It sticks on again for a while. I'm a big fan of these sticks (currently an 8Gb GT). This is the only area of failure for me. Dare I suggest a slight modification ?. The rear of the usb plug (metal part) needs a slightly raised bar running around all sides - just 2mm from the rubber shroud. To match this the cap needs a resessed groove running round the inside lip. The end result - the cap slides on till it reaches the end and 'click', it locks on gently !. Royalties from every future production gratefully recieved.... Regards Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 7, 2008 Corsair Employees Share Posted March 7, 2008 Good suggestion I will forward it to the Product Manager. I would suggest sending the request again for another cap. Link to comment Share on other sites More sharing options...
Ice Tea Posted March 9, 2008 Share Posted March 9, 2008 Id be happy with the cap on a string :) Link to comment Share on other sites More sharing options...
lalittle Posted March 13, 2008 Share Posted March 13, 2008 Just to add to this, I have also not received any response (or new cap) after sending in a request to the email above 10 days ago. I sent a new message to ramguy@corsairmemory.com with "ATT Ram Guy" in the subject line. Thanks again for any help in resolving this, Larry Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 13, 2008 Corsair Employees Share Posted March 13, 2008 I sent you a request to send the email again but I have not seen a email from you. Link to comment Share on other sites More sharing options...
lalittle Posted March 13, 2008 Share Posted March 13, 2008 I sent you a request to send the email again but I have not seen a email from you. You mean an email request? I never received any request, but I sent the second one last night just after midnight right before I posted my last response to this thread above. I sent it to "ramguy@corsairmemory.com" instead of the previous "jackflash" address. I just sent a third email -- this time to "ramguy@corsairmemory.com" again, so if you don't get it, something is going on the email systems between us. Note that I receive the notices that my posts have been responded to, so your system is able to correctly send emails to me, but I'm not seeing any responses from you, and you don't seem to be getting my emails. Please let me know if you get this one. Thanks, Larry Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 13, 2008 Corsair Employees Share Posted March 13, 2008 I did see your email Larry and sent it to the correct person to help you. Link to comment Share on other sites More sharing options...
lalittle Posted March 13, 2008 Share Posted March 13, 2008 I did see your email Larry and sent it to the correct person to help you. Thanks. I got a response from someone else at Corsair today, so you were indeed successful in getting the email through to the right person, and the wheels are now turning. It's still kind of strange that it took a few tries to get things on track, so I'm wondering if there might be an issue of some sort at some point in the communication chain. Thanks again, Larry Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 14, 2008 Corsair Employees Share Posted March 14, 2008 As you may or may not know all public emails since 9-11 have been under attack from email scams and spammers. And to compensate our firewall will sometimes block emails it should not sorry but it happens. Link to comment Share on other sites More sharing options...
XGrenadeJumperX Posted March 20, 2008 Share Posted March 20, 2008 I recently bought a 4GB Flash Voyager and I lost the cap, I've sent three e-mails to two different e-mail addresses I've found on the website and I also forwarded one to RamGuy, but I have yet to receive a response. I was just wondering if there was anything that could possibly be done to find out what is going on with the requests. Thanks in advance. Chris Link to comment Share on other sites More sharing options...
lalittle Posted March 20, 2008 Share Posted March 20, 2008 I just received my replacement caps (there were actually two in the package.) Thanks again for getting the email to the correct person, and for sending the new caps. Of the two new caps I received, one is actually looser than the original, while the other is a bit tighter. The tighter one is a definite improvement, but it is still susceptible to the same general issue. My conclusion is that this is simply a design problem -- how well the cap stays on is hit and miss, and the design is not something that works very well. There really needs to be a bump/notch system that "latches" to some extent when the cap is placed on the unit. In other words, there do not appear to be any design improvements with the new caps -- how well the cap stays on appears to be the luck of the draw. My guess is that I was simply lucky that one of the two replacements I received was a tighter fit. I am of course grateful for this, but I would recommend a design upgrade as mentioned above. Thanks again, Larry Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 20, 2008 Corsair Employees Share Posted March 20, 2008 Thank you Larry I will pass it on! XGrenadeJumperX they will not send you any notification we will just send a new cap when they are available. But you can call our customer service and ask for Joseph if you like 888-222-4346 Ext "0" Link to comment Share on other sites More sharing options...
AraBrokenGoddes Posted May 20, 2008 Share Posted May 20, 2008 My email address has been blocked by email filters before. I sent my request for a new 8BG Flash Voyager cap 9 days ago, and have received no word one way or the other about it. And to the email filter thing: this is another reason why a confirmation of arrival email would probably be a good idea, or a confirmation of sending, but I digress: who do I contact if my email is not getting through? -Ara Link to comment Share on other sites More sharing options...
lalittle Posted May 20, 2008 Share Posted May 20, 2008 Just to update this, a couple weeks after I received the two replacement caps, I received a third replacement cap in the mail. This one was significantly tighter. It was the first one that seemed to have what I'd call a "proper" fit -- it was nice and tight. Thanks to whoever sent this third cap to me. Even though it "looks" just like the other caps, I'm thinking that since this cap was sent to me in a separate, later shipment, it was an actual re-design and not just a fluke that happened to be tighter. Larry Link to comment Share on other sites More sharing options...
AraBrokenGoddes Posted May 20, 2008 Share Posted May 20, 2008 ^Yeah, my cap kept sliding off my key during the day and I had to push it back on constantly. The cap you described sounds nigh perfect, lalittle, and I'm impressed they paid attention to your design request. -Ara Link to comment Share on other sites More sharing options...
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