Serious problem with CMX1024-3200C2...

[SylvanStyx]

Hello, dear corsair:

i bought 2 CMX1024-3200C2(it's a twin pack) from newegg.com about 18months ago. it worked well with my motherboard Gigabyte GA-K8N-SLI(setting: CL 2-3-3-6, 2.8v) during these days, till last weekend.

when i was surfing the net, the system suddenly crashed with blue screen. then it cannot run into windows anymore.

then i tried to fix it with the following way:

1.with original system and my backup file(using Acronis TrueImage):Bios→windows Logo→Blue screen

2.with a reinstalled windows XP:Bios→windows Logo→Blue screen

3.with a reinstalled windows XP and remove all unnecessary card(only HD, DVD-rom, VGA card plugged):Bios→windows Logo→Blue screen

 

well, they're all failed. then, i removed one of my memories on slot1, woops! it safely entered to the system!

then i tested these 2 memories separatedly, and the result showed below

1.first memory:bad, with this memory singlely plugged, the computer can "only" enter bios, after finishing reading bios, the computer restarted itself. so it ran bios→restart→bios→restart→...cycle..., i can't even do MEMTest cause i can't get into DOS.

2.second memory:worked well(now i am using this one to enter windows to post this article)

 

so, how do i have to do now? i am in Taiwan now and i find a retailer(but not on your retailer list in the website?) called 鈦宇( http://www.ahq.com.tw/news.asp ) , would they replace a new memory for me? or i have to send it back to US for you?(that's pretty time waisting...)

 

please help me, thanks.

[RAM GUY]

You can use the On Line RMA Request Form and we will be happy to replace them. If you have any questions regarding possible replacement options, Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com. You may want to contact your reseller to see if they are able to replace the modules for you, and to avoid shipping them all the way back to the U.S.