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Error with RMA


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I was shipped a different model of memory with my recent RMA. Below is the communication I had with the RMA service.


I have another pair of TWIN2X2048-8888C4DF and was planning to have a total of 4 G, the 9136 will not work with the other pair. Any chance we could check the stock again, as the obsolete memory is available online with dealer like Newegg. Thanks, Corsair RMA has served me will in the past and is one of the best companies to deal with as they standby their products with the lifetime warranties.


Patrick McKeethen


From: RMA Service [mailto:rmaservice@corsairmemory.com]

Sent: Wednesday, January 16, 2008 10:10 AM

To: mckeethen@tx.rr.com

Subject: RE: Error with RMA




We didn’t send you the part that you had originally sent to us

As it is an obsolete part now. That’s why we sent the 9136

You may also keep the fan.


Thank you,

RMA Support


46221 Landing Parkway

Fremont, CA 94538

Office: 510.657-8747 x 419

Fax: 510.743.1188

Home Page: http://www.corsairmemory.com


This e-mail message may contain confidential and privileged information and is intended only for the use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify us immediately by e-mail and delete the original message.




From: Patrick McKeethen [mailto:mckeethen@tx.rr.com]

Sent: Monday, January 14, 2008 6:20 PM

To: Customer Service

Subject: Error with RMA


RMA number 1040327 has now been shipped by UPS 3 Day Select. Your UPS tracking number is 1Z966E651277678234. Our records show the following information on the return:


RMA number: 1040327

Corsair Product: TWIN2X2048-8888C4DF

Quantity Returned: 1


Return Address:

1401 Holveck Drive

Cedar Hill TX

75104 US



Package arrived today, I immediately notice a new fan was included, I did not return a fan but thanks. I will gladly return the fan as I am requesting a RMA of my RMA. I did not receive a replacement of the above memory instead a received a pair of 9136C5D; the CAS 5 1143MHz. I was expecting the 8888C4DF CAS 4 1111MHz. Could I received a RMA number for my RMA? I was so much looking forward to installing my fast RAM.


Patrick McKeethen

Long time Corsair end-user

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