leftys1958 Posted January 10, 2008 Share Posted January 10, 2008 I have been having problems with one computer in my lab that started crashing, so I reformatted and reinstalled. No luck, it still was crashing so I downloaded Windows Memory test and ran it from a floppy. It found numerous errors with the Value Select dual channel ram I have installed. I called the 888-222-4346 number and it wanted me to leave a message? It also referred me to here. So here I am. What do I have to do to get replacement memory or what test do I need to run to make sure it is defective? Motherboard: GIGABYTE GA-8IPE1000PRO-G 478 Intel 865PE ATX Intel Motherboard Processor: Intel Pentium 4 2.8E Prescott 2.8GHz Socket 478 Single-Core Processor Model BX80546PG2800E Memory: CORSAIR ValueSelect 1GB (2 x 512MB) 184-Pin DDR SDRAM DDR 400 (PC 3200) Dual Channel Kit Video Card # 1: SAPPHIRE Radeon 9200SE 128M Radeon 9200SE 128MB 64-bit DDR AGP 4X/8X Low Profile Hard Drive # 1: Western Digital Raptor WD360GD 36.7GB 10,000 RPM Serial ATA150 Optical Drive # 1: SONY IDE CD-ROM Drive Model CDU5212 Case: POWMAX CP0327PL Sound Card: Integrated Monitor: Samsung Mark Pierce Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 10, 2008 Corsair Employees Share Posted January 10, 2008 It is very unlikely that both modules would fail at the same time. I would suggest testing the modules individually in the same memory slot. If one of the modules fails and the other works, then we will need to replace both of them for you. However, if you get errors with both of them, that would usually suggest some other problem. If the modules need to be replaced, then please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
leftys1958 Posted January 10, 2008 Author Share Posted January 10, 2008 I will find out! Thanks for the help!:idea: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2008 Corsair Employees Share Posted January 11, 2008 NP Please let us know if you have any more questions! Link to comment Share on other sites More sharing options...
leftys1958 Posted January 11, 2008 Author Share Posted January 11, 2008 I took out each chip, tested them with both the Microsoft Mem test and your http://www.memtest.org testing tool. There were no more errors. So I put them both back in and retested in dual channel mode and it found no errors here. So I am guessing that it was something as simple as improperly seated ram chips? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2008 Corsair Employees Share Posted January 11, 2008 That is strange, if the modules were seated improperly, the system would most likely fail to boot. Link to comment Share on other sites More sharing options...
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