rx7speed Posted December 31, 2007 Share Posted December 31, 2007 I don't know if I just am unlucky here but it seems that ram takes 2-3 weeks from time it is recieved to time to ship back out. I've read the turn around time is only to be 72 hours and I understand things sometimes happen that might make it take a little longer then that but I wouldn't think that 2-3 weeks is good. that is quite a bit of downtime to be without a computer when the expectation given is only 72 hours turn around unless I misread which very well could be. The other thing I'm not fond of is lack of communication regarding delays. I have to ask the status of RMA only to find out it is backordered. isn't there a way to have it automated to let the customer know ok there is a delay with the product and we are sorry but here is the est. delivery date rather then make the customer play the wait game untill he/she sends an email over then wait some more for a reply letting them know this? I'm sorry that I'm a little grumpy it's just this started off with $300 in ram and so far the RMA service while in the long run seems to work out the process of getting it finished is a long drawn out pain. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 1, 2008 Corsair Employees Share Posted January 1, 2008 I am sorry for the inconvenience. We are currently trying to improve the current RMA system so that people will not run into these same problems. In the mean time, you can always call us at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com for RMA status Link to comment Share on other sites More sharing options...
rx7speed Posted January 1, 2008 Author Share Posted January 1, 2008 is there some problem with these modules? reason I ask is more often then not when there is a delay it is with the 8500c5d. also another thread I saw here they where to have a shipment in on dec28th with an out date of the 31st for the same type of ram. his part was recieved 3 days before mine was and yet in that three days it seems that shipment is already allocated to others making me wait another week? which further leads me to believe there is some problem with the ram. first thing you might want to do which can help out at least is change/remove the 72 hour (usually faster) expectation. you put something in a customers head and then fall WAY short of that it leaves a very bad taste. if I was told 3 weeks I honestly would be a little cooler right now as that sets the expectation further out. yeah it would suck but usually setting long and meeting or exceeding goes better then set short and then fail miserably. even more so when it happens more then once. thank you for the RMA email though I have already contacted them about 10 days after they recieved my part for the status of my RMA already and is how I found this out. and I'm sorry RMA guy if I seem to be taking this out on you direct that is not my goal. I've worked both customer service and tech support before and I know that is something we all don't care for. I just more of want my ram back and also vent in a place and hope that I can add another tally to the bad RMA experiences in hopes that something might change. I hope you can understand. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2008 Corsair Employees Share Posted January 2, 2008 I am sorry again and I understand, but it's best if you can just call our customer service at the number I posted previously as I am sure they will help you and if not please send an email to me at ramguy@corsairmemory.com and put ATT Ram Guy in the subject line with your name address and phone number and the case/rma number and I will get our customer service to do what ever they can to help ASAP. Link to comment Share on other sites More sharing options...
rx7speed Posted January 2, 2008 Author Share Posted January 2, 2008 customer service it is. thank you ram guy and sorry about my venting. just a curiosity question is there only one ram guy or are there a few of you that run the boards under that name? Link to comment Share on other sites More sharing options...
Wired Posted January 2, 2008 Share Posted January 2, 2008 The one, the only, Ram Guy! :) Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.